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Senior Analyst, Problem Resolution

3 months ago

Toronto, Ontario, Canada Interac Corp. Full time

Senior Analyst in Problem Resolution

Become a vital part of Interac Corp., a leader in advancing the digital economy in Canada. We are seeking a Senior Analyst in Problem Resolution to enhance our Operations team. In this pivotal role, you will oversee significant issues with a detailed focus, aiming for effective post-incident recovery and proactive strategies to reduce incident occurrences.

Key Responsibilities:

  • Oversee the lifecycle of major issues to mitigate financial and reputational risks
  • Conduct post-incident evaluations
  • Lead root cause investigations and develop remediation strategies
  • Manage communications with stakeholders and ensure smooth escalation processes
  • Promote Continuous Service Improvements (CSI)

Qualifications:

  • 5-7 years of experience in IT operations
  • 2-3 years of experience in leading the resolution of critical incidents and problems
  • Strong knowledge of ITIL principles and certification
  • Exceptional analytical and communication abilities
  • Collaborative mindset with a keen eye for detail

Essential Skills:

  • Ability to influence others
  • Strong verbal and written communication skills
  • Excellent time-management and organizational capabilities
  • Self-motivated and proactive
  • ITIL V3 certification

Preferred Skills:

  • Understanding of payment systems technology operations
  • ITIL V4 certification

If you are committed to excellence and have a passion for problem-solving, we encourage you to consider joining our team at Interac Corp.