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Transportation Coordinator

2 months ago

Goderich, Canada First Student Canada-Transco Full time

Job Summary:

First Student Canada-Transco is seeking a highly skilled and experienced Transportation Coordinator to join our team. As a key member of our operations team, you will be responsible for dispatching buses, ensuring on-time performance of routes, and providing exceptional customer service.

Key Responsibilities:

  • Oversee all routes and scheduling of buses to ensure efficient and safe transportation of students and passengers.
  • Counsel and coach drivers and monitors to ensure compliance with company policies and procedures.
  • Handle heavy phone and radio traffic to respond to customer inquiries and resolve issues in a timely manner.
  • Take all scheduling and driver complaints, report to Operations Supervisor/Contract Manager.
  • Serve as primary communication liaison with major contracted customers.
  • May handle charter reservations, billing, or driver payroll.
  • Provide solutions to drop-off and pick-up problems.
  • Handle back-up driver duties or perform miscellaneous clerical duties as needed.
  • Complete assignment of special projects.
  • Assist with supervision of day-to-day operations.

Requirements:

  • 3-5 years of experience in transportation or a related field.
  • High school diploma or equivalent.
  • Basic knowledge of radio dispatch equipment.
  • Excellent communication and customer service skills.
  • Ability to deliver under time constraints and deadlines.
  • Previous terminal operations, dispatch, or driver experience.
  • Computer literate.
  • Subject to Background check.

About First Student Canada-Transco:

We are a leading provider of student transportation services in Canada, committed to safety, customer service, and employee satisfaction. Our team is dedicated to providing reliable and efficient transportation solutions to schools and communities across the country.