Route Operations Coordinator

4 days ago


Goderich, Canada Driver Full time
About the Role

At First Student, we're committed to providing safe and reliable transportation services. As a Route Operations Coordinator, you'll play a key role in ensuring the smooth operation of our routes.

Key Responsibilities
  • Oversee all routes and scheduling of buses
  • Counsel and coach drivers and monitors
  • Handle heavy phone and radio traffic
  • Take all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
  • Serve as primary communication liaison with major contracted customer
  • May handle charter reservations, billing, or driver payroll
  • Provides solutions to drop-off and pick-up problems
  • Handle back-up driver duties or perform miscellaneous clerical duties as needed
  • Completes assignment of special projects
  • Assists with supervision of day-to-day operations
Requirements
  • 3-5 years experience
  • High school diploma or equivalent
  • Basic knowledge of radio dispatch equipment
  • Excellent communication and customer service skills
  • Ability to deliver under time constraints and deadlines
  • Previous terminal operations, dispatch, or driver experience
  • Computer literate
  • Subject to background check


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