Client Experience Team Supervisor

4 weeks ago


Vaughan, Ontario, Canada Sephora USA, Inc Full time

Position Title: Team Lead, Client Experience

Company: Sephora USA, Inc

Location: Vaughan Mills, Canada

Job Overview: The Team Lead, Client Experience at Sephora USA, Inc will play a crucial role in managing sales floor operations while ensuring exceptional client service to meet organizational goals.

  • Client Engagement: Guarantee that all team members adhere to the sales model and deliver top-notch client service. Proactively address client feedback and concerns.
  • Innovation Adoption: Facilitate training on Client Interactive Technology for all team members.
  • Event Coordination: Support in-store events to align with store objectives and client expectations.
  • Performance Evaluation & Growth: Mentor team members for performance enhancement and provide constructive feedback.
  • Business Acumen: Analyze sales performance and identify business opportunities within the store.

Qualifications:

  • 1-3 years of experience in a comparable position or relevant internal experience.
  • Excellent verbal and written communication skills with the capacity to influence business partners.
  • Demonstrated ability to attract and nurture talent to drive sales and provide exceptional client service.

Advantages of Working at Sephora:

  • The Team: Collaborate with leading professionals in the industry.
  • The Benefits: Enjoy employee discounts, complimentary products, and exclusive brand events.
  • The Learning: Invest in training opportunities for career advancement.


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