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Client Experience Team Supervisor

3 months ago

Vaughan, Ontario, Canada Sephora USA, Inc Full time

Position Title: Team Lead, Client Experience

Company: Sephora

Location: Vaughan Mills, Canada

Job Overview: The Team Lead, Client Experience at Sephora is tasked with managing sales floor operations and ensuring exceptional client service to meet organizational goals.

  • Client Engagement: Guarantee that all team members implement the sales strategy and deliver superior client service. Address client feedback and concerns in a timely manner.
  • Innovation Adoption: Facilitate training in Client Interactive Technology for all staff members.
  • Event Coordination: Support in-store events to align with store objectives and client expectations.
  • Performance Evaluation & Growth: Mentor team members for performance enhancement and provide constructive feedback.
  • Business Acumen: Comprehend sales metrics and identify business opportunities within the store.

Qualifications:

  • 1-3 years of experience in a comparable position or relevant internal experience.
  • Excellent verbal and written communication skills with the capacity to influence business stakeholders.
  • Demonstrated ability to attract and nurture talent to drive sales and provide exceptional client service.

Advantages of Employment at Sephora:

  • The Team: Collaborate with top professionals in the industry.
  • The Benefits: Enjoy discounts, complimentary products, and exclusive brand events.
  • The Learning: Invest in training for professional growth.