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Guest Services Representative
3 months ago
The role of a Front Desk Agent is essential in providing exceptional service to guests at our establishment. This position involves various responsibilities that contribute to the overall guest experience.
Qualifications- Education: Completion of secondary (high) school graduation certificate is required.
- Experience: Previous experience in a similar role is considered an asset.
This position is situated in a hospitality setting, specifically within a hotel, motel, or resort.
Key Responsibilities- Welcome guests upon arrival and efficiently assign rooms.
- Manage group bookings, including arrivals and departures.
- Handle room reservations, including taking, modifying, and canceling requests.
- Provide detailed information regarding hotel amenities and services.
- Offer insights about local attractions and points of interest.
- Facilitate guest check-outs, calculating charges and processing payments.
- Maintain accurate records of room availability, reservations, and assignments.
- Answer phone calls and relay messages as necessary.
- Deliver outstanding customer service to enhance guest satisfaction.
- Are you legally authorized to work in Canada?
- What is the highest level of education you have completed?
- Job Type: Permanent position.
- Language of Work: English.
- Work Hours: 30 to 40 hours per week.
