Front Desk Representative

2 months ago


Three Hills, Canada 2585398 ALBERTA CORPORATION Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at 2585398 ALBERTA CORPORATION. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless operations.
  • Answer telephone calls and relay messages to guests and staff, providing excellent communication skills.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
Requirements
  • Secondary (high) school graduation certificate.
  • Experience in a customer-facing role is an asset.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.


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