Current jobs related to Guest Services Coordinator - Banff, Alberta - Canadian Rocky Mountain Resorts

  • Senior Guest Services Supervisor

    2 days ago

    Banff, Alberta, Canada Accor Full time

    Senior Guest Services SupervisorWe are seeking an experienced Senior Guest Services Supervisor to join our team at Fairmont Banff Springs. Located in the heart of the Canadian Rockies, our resort offers a unique blend of natural beauty and luxury amenities.About the RoleThis is a leadership role that requires exceptional communication skills, strategic...

  • Hotel Guest Services Associate

    1 day ago

    Banff, Alberta, Canada Banff International Hostel Full time

    Job Title: Hotel Guest Services AssociateWe are seeking an experienced Hotel Guest Services Associate to join our team at Banff International Hostel. As a key member of our front desk staff, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience.About the Job:Register arriving guests, assign...

  • Luxury Experience Coordinator

    3 days ago

    Banff, Alberta, Canada AccorHotel Full time

    Luxury Experience CoordinatorElevate your career as a Luxury Experience Coordinator where you'll curate unforgettable experiences for our elite guests. Join our dynamic team dedicated to delivering unparalleled luxury service and enjoy the opportunity to cater to the needs of high-profile clientele. Bring your passion for hospitality to life in a role where...

  • Luxury Experience Coordinator

    3 weeks ago

    Banff, Alberta, Canada AccorHotel Full time

    Key Responsibilities:Elevate the guest experience as a Luxury Experience Coordinator, curating unforgettable moments for our elite clientele. Collaborate with a dynamic team dedicated to delivering unparalleled luxury service and enjoy the opportunity to cater to the needs of high-profile guests. Bring your passion for hospitality to life in a role where...

  • Luxury Experience Coordinator

    4 weeks ago

    Banff, Alberta, Canada AccorHotel Full time

    Job Title: VIP ConciergeElevate your career as a VIP Concierge where you'll curate unforgettable experiences for our elite guests. Join a dynamic team dedicated to delivering unparalleled luxury service and enjoy the opportunity to cater to the needs of high-profile clientele.Key Responsibilities:Coordinate all phases of the guest's stay, from pre-arrival to...

  • Luxury Experience Coordinator

    4 weeks ago

    Banff, Alberta, Canada AccorHotel Full time

    Job Title: VIP ConciergeElevate your career as a VIP Concierge where you'll curate unforgettable experiences for our elite guests. Join a dynamic team dedicated to delivering unparalleled luxury service and enjoy the opportunity to cater to the needs of high-profile clientele.Key Responsibilities:Coordinate all phases of the guest's stay, from pre-arrival to...

  • Fairmont Gold Supervisor

    3 weeks ago

    Banff, Alberta, Canada Accor Full time

    Job Summary:Fairmont Gold Supervisor is a key role at Fairmont Banff Springs, responsible for delivering exceptional guest experiences and ensuring seamless service recovery. As a leader in luxury service, you will be empowered to make decisions and take ownership of guest satisfaction.Key Responsibilities:Provide warm, anticipated service to exceed guest...

  • Fairmont Gold Supervisor

    3 weeks ago

    Banff, Alberta, Canada Accor Full time

    Job Summary:Fairmont Gold Supervisor is a key role in delivering exceptional guest experiences at Fairmont Banff Springs. As a supervisor, you will be responsible for leading a team of concierges to provide personalized service to our discerning guests.Key Responsibilities:Lead a team of concierges to ensure seamless guest experiencesDevelop and implement...

  • Community Engagement Coordinator

    3 weeks ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Programs and Events Supervisor Role SummaryThe Programs and Events Supervisor is a key member of our team at The Banff Gondola, responsible for delivering exceptional guest experiences through our Programming and Animation activities. This role requires a strong focus on detail, excellent communication skills, and a solid understanding of the products and...

  • Programming and Events Coordinator

    1 month ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Programming and Events Supervisor to join our team at the Banff Gondola. As an ultimate host, you will be responsible for providing exceptional guest experiences, executing programming and animation activities, and ensuring our spaces are in world-class condition.Key ResponsibilitiesDevelop and...

  • Programming and Events Coordinator

    1 month ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Programming and Events Supervisor to join our team at the Banff Gondola. As an ultimate host, you will be responsible for providing exceptional guest experiences, executing programming and animation activities, and ensuring our spaces are in world-class condition.Key ResponsibilitiesDevelop and...

  • Guest Experience Team Lead

    5 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Job SummaryAssist with the management and upholding of Pursuit's Hospitality Standards at the Brewster Transportation Centre (Depot), with a primary focus of Open Top Touring.Key ResponsibilitiesLead by example to create a positive work environment, ensuring staff follow policies and deliver excellent guest experiences.Work closely with the Open Top Touring...

  • Retail Sales Associate

    3 weeks ago

    Banff, Alberta, Canada AccorHotel Full time

    Job Title: Retail Sales AssociateJob Summary:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at AccorHotel. As a Sales Associate, you will be responsible for delivering exceptional guest experiences, achieving sales targets, and maintaining a high level of merchandise presentation.Key Responsibilities:Engage...

  • Senior Expo Coordinator

    3 months ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    We are in search of a skilled Expo Coordinator to oversee the bustling operations at our esteemed establishment. Renowned for its vibrant atmosphere, we serve a diverse menu that highlights the best of Canadian cuisine, featuring locally sourced ingredients and an extensive selection of wines. Benefits of This Role Include:Experience the beauty of Banff...

  • Senior Expo Coordinator

    1 month ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    We are in search of a skilled Expo Coordinator to oversee the bustling operations at our esteemed establishment. Renowned for its vibrant atmosphere, we serve a diverse menu that highlights the best of Canadian cuisine, featuring locally sourced ingredients and an extensive selection of wines. Benefits of This Role Include:Experience the beauty of Banff...

  • Senior Expo Coordinator

    3 months ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    We are looking for a skilled Expo Coordinator to oversee the bustling operations at our esteemed establishment. Known for its vibrant atmosphere, our venue offers a diverse menu featuring Canadian delicacies, including premium Alberta beef, fresh seafood, and a curated selection of fine wines. Our culinary team is dedicated to sourcing the finest...

  • Senior Expo Coordinator

    1 month ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    We are looking for a skilled Expo Coordinator to oversee the bustling operations at our esteemed establishment. Known for its vibrant atmosphere, our venue offers a diverse menu featuring Canadian delicacies, including premium Alberta beef, fresh seafood, and a curated selection of fine wines. Our culinary team is dedicated to sourcing the finest...

  • Food Service Operations Manager

    1 week ago

    Banff, Alberta, Canada Mount Norquay Full time

    We are seeking a skilled Food Service Operations Manager to join our team at Mount Norquay. This is a permanent, full-time position that involves overseeing the daily operations of our restaurant, ensuring that food and service meet quality control standards. As our ideal candidate, you will have a strong background in food service management, excellent...

  • Food Service Manager

    4 weeks ago

    Banff, Alberta, Canada Mount Norquay Full time

    Job Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Mount Norquay. As a key member of our culinary team, you will be responsible for ensuring the highest quality of food and service to our guests.Key Responsibilities:Leadership: Supervise and coordinate the activities of staff who...

  • Food Service Manager

    4 weeks ago

    Banff, Alberta, Canada Mount Norquay Full time

    Job Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Mount Norquay. As a key member of our culinary team, you will be responsible for ensuring the highest quality of food and service to our guests.Key Responsibilities:Leadership: Supervise and coordinate the activities of staff who...

Guest Services Coordinator

3 months ago

Banff, Alberta, Canada Canadian Rocky Mountain Resorts Full time

Position Overview: Guest Services Coordinator

The Guest Services Coordinator serves as the primary point of contact for guests, ensuring a seamless and enjoyable experience from the moment they arrive until their departure. This role is essential in fostering a warm and inviting atmosphere, reflecting the high standards of Canadian Rocky Mountain Resorts.

Key Responsibilities:

  • Welcome guests with a friendly demeanor and facilitate an efficient check-in process.
  • Address guest inquiries and requests throughout their stay, aiming for optimal satisfaction through various communication channels.
  • Resolve guest concerns and complaints professionally, collaborating with the management team as necessary.
  • Maintain a polished and professional appearance at all times.
  • Assist in emergency protocols when required.
  • Perform seasonal maintenance tasks, such as snow removal and ice management in common areas.
  • Handle reservation inquiries, complete bookings, and provide current information on rates and special packages.
  • Prepare for guest arrivals, ensuring that specific requests are accommodated to the best of our capabilities.
  • Deliver outstanding customer service consistently.
  • Engage with local attraction representatives to stay informed about offerings and updates.
  • Provide guests with accurate information regarding the lodge, surrounding areas, and available attractions.
  • Assist guests in booking tours, activities, and dining reservations.
  • Process guest check-outs, ensuring accurate billing and payment handling.
  • Complete daily logs and maintain accurate records.
  • Manage incoming calls through the hotel switchboard, directing them appropriately.
  • Prepare cash-out reports at the end of each shift.
  • Perform additional duties as assigned.

Bell Person Responsibilities:

  • Warmly greet guests, assist with luggage, and provide door assistance as needed.
  • Facilitate check-in processes and escort guests to their accommodations.
  • Offer information about the resort and local attractions.
  • Address guest requests and issues with professionalism and efficiency.
  • Assist with transportation and tour bookings as required.
  • Maintain lobby supplies and amenities, ensuring a welcoming environment.
  • Keep the lobby and entrance areas clean and presentable.
  • Manage seasonal maintenance tasks, including snow shoveling and pathway salting.
  • Assist guests with mobility needs to ensure their comfort.
  • Support front desk operations during busy check-in and check-out periods.
  • Ensure the safety and cleanliness of shared facilities.
  • Carry out other tasks as needed to enhance the guest experience.

Qualifications:

  • Valid driver's license with a clean driving record.
  • Pro Serve Liquor Certificate.
  • Strong interpersonal and communication skills.
  • A genuine passion for customer service; prior experience is advantageous.
  • Highly organized, detail-oriented, and capable of multitasking.
  • Able to perform well under pressure.
  • Familiarity with Opera PMS, Microsoft Office, and Outlook is beneficial.
  • Previous experience in the hospitality industry is preferred.
  • Ability to work independently and remain composed in emergencies.
  • Willingness to work flexible hours.
  • Physical requirements include the ability to stand, sit, bend, and lift up to 50 pounds as needed.