Sales Support Specialist

4 weeks ago

Montreal, Quebec, Canada Challenger Motor Freight Inc. Full time

Overview

Challenger Motor Freight Inc. operates a comprehensive network of transportation solutions across North America. We are dedicated to delivering a full range of asset-based logistics services, including over-the-road transportation, cross-border shipping, intermodal freight, drayage, transloading, warehousing, distribution, and final mile delivery.

The Client Relations Coordinator plays a crucial role in supporting the sales team and enhancing customer satisfaction. This position involves managing administrative responsibilities, fostering positive client interactions, and motivating the sales force to achieve organizational sales objectives.

This position will be based in our operational hub, reporting directly to the regional Vice President of Sales and Business Solutions, while collaborating closely with the Customer Experience team.

Essential Skills

  • Up-to-date knowledge of industry standards and market trends.
  • Ability to thrive under pressure and meet stringent deadlines in a dynamic work environment.
  • Outstanding sales aptitude and customer service capabilities.
  • Strong organizational, problem-solving, and administrative skills.
  • Exceptional leadership qualities and team-building abilities.
  • Willingness to participate in off-site sales training events.
  • Commitment to teamwork and a high level of dedication.

Main Responsibilities

  • Work alongside senior sales personnel to develop and maintain comprehensive sales reports.
  • Facilitate effective communication with Sales Representatives to ensure timely order processing.
  • Enhance the overall customer experience by responding promptly to inquiries.
  • Participate in sales training to gain a thorough understanding of the company's offerings.
  • Assist senior management by keeping clients informed about delivery schedules and potential delays.
  • Organize the creation and distribution of supporting materials and presentations to aid the sales team in generating leads.
  • Maintain orderly sales records and report on monthly goal achievements to senior management.
  • Coordinate with various departments to efficiently manage and document the onboarding process for new clients.

Qualifications

  • Bilingual proficiency in French and English is mandatory.
  • Expertise in the complete Microsoft Office suite and Salesforce is essential.
  • A minimum of 2 years of experience in sales or administrative roles is preferred.
  • A Post-Secondary Diploma or Degree in Business or a related field is advantageous.
  • Strong analytical and problem-solving abilities, along with flexibility in scheduling.

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