Material/Merchandise Return Coordinator

2 weeks ago


Ottawa, Ontario, Canada CB Canada Full time

Job Summary:

CB Canada is seeking a highly organized and detail-oriented Return Material/Merchandise Authorization Coordinator to join our team. As a key member of our logistics department, you will be responsible for handling customer requests, managing material processing, and collaborating with the logistics team to ensure seamless shipping and returns.

Key Responsibilities:

  • Customer Service: Handle customer inquiries and requests in a timely and professional manner.
  • Material Processing: Manage the processing of returned merchandise, including inspecting, repairing, and restocking items.
  • Logistics Collaboration: Work closely with the logistics team to ensure accurate and efficient shipping and returns.
  • Documentation: Create and maintain accurate records of customer interactions, returns, and repairs.
  • Communication: Effectively communicate with customers, internal teams, and external partners to resolve issues and ensure smooth operations.

Requirements:

  • Technical Skills: Proficiency in Microsoft Office 365 and Major ERP System.
  • Soft Skills: Deadline-oriented individual with excellent communication and problem-solving skills.
  • Experience: Previous experience in returns, procurement, and logistics.

What We Offer:

CB Canada is a leading company in the industry, and we offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.



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