Business Process Optimization Expert
2 weeks ago
About Talan
Talan is a leading innovation and technology transformation consulting firm. With over 20 years of experience, we have helped numerous businesses and organizations transform and innovate their operations in France and internationally.
Our team of experts has a deep understanding of the latest technologies, including Big Data, IoT, Blockchain, and Artificial Intelligence. We have a strong presence on five continents and have achieved a revenue of $600 million in 2023, with a goal of reaching $1 billion by [undisclosed date].
About the Role
We are seeking a highly skilled Dynamics 365 Consultant to join our team. As a key member of our implementation team, you will be responsible for leading workshops to capture functional requirements, analyzing business processes, and identifying areas for improvement.
Key Responsibilities:
- Conduct workshops to capture functional requirements and analyze business processes
- Personalize and configure sales, customer service, and field service modules in Microsoft Dynamics 365 CE - CRM
- Identify interactions between processes to provide expert advice to clients
- Develop detailed functional specifications
- Support clients during functional and integrated testing
- Train end-users on the system
Requirements
To be successful in this role, you will need:
- A bachelor's degree in a relevant field, such as computer science, software engineering, or information technology
- At least 5 years of experience as a consultant in implementing Dynamics 365 CRM
- Excellent functional knowledge in one or more of the following areas: sales, marketing, customer service, field service, project management
- Experience in configuring Dynamics 365 CE solutions, such as sales, customer service, and field service
- Experience with Power Automate is an asset
- Knowledge and manipulation of Java scripts is an asset
- Strong understanding of business best practices and processes
- Excellent communication skills in French
- Ability to travel within the province of Quebec
What We Offer
As a member of our team, you will have access to:
- Competitive salaries
- Professional development opportunities
- Profit-sharing
- Group insurance from day one
- Deferred profit-sharing plan
- Flexible work arrangements
- Public transportation and cell phone allowance
- Generous employer contribution to your RRSP
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