Cloud Solutions Analyst

4 weeks ago

Calgary, Alberta, Canada WBM Technologies Full time

Cloud Analyst

Are you enthusiastic about contributing to a cutting-edge solutions environment where innovation and collaboration are paramount? WBM Technologies is seeking a Cloud Analyst to become a vital part of our Information Systems Cloud and Communications division. Reporting to the Lead, Cloud & Communications, your role will encompass the delivery and maintenance of WBM Technologies' advanced communication, productivity, and cloud services, which include Microsoft Azure, Amazon AWS, Microsoft M365, Jabber, and WebEx.

This position is a contract role with potential for extension.

Key Responsibilities:

  • Manage and sustain cloud tenant environments and operations: Microsoft 365, Azure, and AWS
  • Oversee and maintain managed communication and productivity services, including calling, chat/messaging, audio/video conferencing, and office productivity across both on-premises and cloud service components
  • Ensure the reliability, scalability, and security of services and systems
  • Continuously update documentation of service management configurations, support processes, and knowledge bases
  • Stay informed about industry trends, product roadmaps, and technological advancements to enhance services and systems
  • Contribute to the planning, execution, and delivery of projects, ensuring they meet required capabilities
  • Maintain and monitor cloud backup solutions

Skills & Qualifications:

  • Over 10 years of experience in the technology sector, with a minimum of 3 years managing communication, productivity, cloud infrastructure, and cloud backup services
  • Strong technical expertise in public and private cloud service models, modern communication and productivity services, and cloud automation technologies supporting 5000+ global users (Microsoft 365, Terraform, Azure, AWS)
  • Proficient in cloud security principles and best practices
  • Microsoft Certification in Azure, M365, Exchange Online, or Teams is preferred
  • Comprehensive understanding of M365 security policies
  • In-depth knowledge of Active Directory and Azure security
  • Familiarity with the ITIL framework and its application in delivering exceptional IS and customer service
  • Proven technical writing and presentation skills
  • Extensive experience as a technical lead on large enterprise migration projects

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