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Business Development Representative

2 months ago

Ottawa, Ontario, Canada Scotiabank Full time

About the Role:

We are seeking a highly skilled and experienced Business Development Representative to join our team at Scotiabank. As a Business Development Representative, you will be responsible for providing exceptional client service and developing new business opportunities.

Key Responsibilities:

  • Client Service:
    • Provide prompt, accurate, and professional service to clients.
    • Ensure call quality standards and an exceptional level of customer service are maintained.
    • Respond to client inquiries, troubleshoot basic technical problems, and research and resolve client problems.
  • Business Development:
    • Identify and initiate cross-sell and referral opportunities.
    • Develop and execute a meaningful employee development plan.
    • Participate in and support change initiatives for the team and the Centre.
  • Risk Management:
    • Minimize potential risk and harm for the business.
    • Develop familiarity in areas including anti-money laundering, anti-terrorist financing, and privacy laws.
    • Actively adhere to all Guidelines for Business Conduct and Privacy policies.
  • Team Collaboration:
    • Build effective working relationships across the team and with various business lines and corporate functions.
    • Facilitate a culture of open and honest communication by actively participating and contributing to touchbases, team meetings, encouraging the generation of new ideas and approaches, and actively sharing knowledge and experience to enhance the development of all team members.

Requirements:

  • 2+ years of industry experience.
  • Fluency in French.
  • A minimum of 1 year sales experience, including the ability to identify cross-sell and referral opportunities.
  • Previous discount brokerage experience.
  • Broad investment product knowledge in Equities, Fixed Income & Mutual Fund Securities.
  • Strong attention to detail and the ability to recognize risk to the firm.
  • Ability to set and achieve goals, and work independently.
  • Strong communication / interpersonal skills.
  • Knowledge of back office functionalities.
  • Ability to adapt to a changing environment and duties, dependent on current situations and directives from management.
  • Expert knowledge of procedures related to securities settlement.
  • Excellent time management skills with the ability to prioritize workloads to ensure optimum telephone coverage and adherence to established service standards.
  • College Diploma/University Degree.

Required Industry Courses:

  • CSC.
  • CPH.
  • IIROC licensed as an IR and DFOL (Derivative Fund Options License).