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Front Desk Associate

2 months ago


Grande Prairie, Canada Westport Inn Full time
Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Hotel Clerk to join our team at Westport Inn. As a Front Desk Hotel Clerk, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless operations.
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff.
  • Perform various clerical duties, including faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
  • Assist guests with special needs, providing personalized support and accommodations.
  • Provide exceptional customer service, ensuring a positive experience for all guests.
Benefits
  • Free parking available on site.
  • Permanent full-time position with 40 hours per week.
  • Work language: English.