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Lead Supervisor I
2 months ago
The Lead Supervisor role is a pivotal part of the store's overall success, driving business growth and excellence in sales and operational processes. This individual embodies the behaviors needed to directly impact the company's business, modeling the highest standards of performance and representation.
Key Responsibilities:- Understand organizational objectives and make informed decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) to align with company priorities and values.
- Endorse, model, and develop the team to deliver Coach's Selling and Service expectations.
- Enforce sales strategies, initiatives, and growth across all categories.
- Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
- Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results-driven, including through team selling and selling to multiple customers.
- Productivity Management: hold sales team accountable for personal sales.
- Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
- Build credibility and trust with the team, as well as with customers - serve as a personal fashion advisor to deliver business results.
- Create positive impressions with the store team and customers by bringing the best self to work through business attire consistent with Coach's Guide to Style.
- Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives).
- Sensitive to customer and team needs and tailor approach by reading cues.
- Solution-oriented and forward-thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate.
- Develop both self and individual product knowledge skills and remain aware of current collections.
- Understand the positive sales impact staffing has on the business and recruit accordingly.
- Coach, develop, and motivate the team on a daily, weekly, and monthly basis to meet goals and utilize company tools; delegate and empower others and encourage individual growth.
- Welcome feedback and adapt behaviors; create short and long-term goals to achieve personal metrics and performance development.
- Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).
- Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and proactively.
- Demonstrate strong business acumen.
- Interact and communicate with supervisor(s) on a regular basis; be adaptable and flexible; maintain a calm and professional demeanor.
- Maintain interior and exterior upkeep of the building with partnership from the corporate office.
- Understand and use all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary.
- Adhere to all applicable Coach retail policies and procedures, including POS and Operations procedures.
- Leverage Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
- Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
- Ensure all daily tasks are completed without negatively impacting service of Coach standards.
- Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line-oriented. Steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people up, down, and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments, and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty.
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Experience: 1-3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
- Education: High school diploma or equivalent; college degree preferred.
- Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet), utilize walkie-talkie, understand and read price and product release sheets.
- Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
