Healthcare Support Specialist

3 weeks ago

Nepean, Ontario, Canada Appletree Medical Group Full time
Healthcare Support Specialist

About Us

Appletree Medical Group is recognized as a leader in innovative healthcare solutions across Canada. Our multi-disciplinary team is dedicated to enhancing the delivery of medical services, collaborating with top family physicians and specialists, including leaders in virtual healthcare. With over two decades of experience, we are committed to transforming community healthcare access throughout Canada and beyond.

Our Vision

As we continue to expand our influence globally, we are eager to invite passionate individuals to join our team. This is an opportunity to contribute to a transformative mission in healthcare, making a difference in communities both locally and internationally. Become a vital part of our journey to redefine healthcare delivery.

Why Choose Appletree?

At Appletree, we offer a unique platform for those who are genuinely enthusiastic about a career in healthcare. This role is ideal for aspiring medical professionals, students preparing for advanced degrees, or anyone looking to make a significant impact in the healthcare sector. You will gain firsthand experience working alongside healthcare providers and patients, far exceeding the typical entry-level role.

This position is tailored for individuals committed to advancing their careers in the medical field. You will acquire essential skills, enhance your résumé, and secure valuable references from healthcare professionals—critical assets for future educational pursuits.

We seek individuals who view this role as a stepping stone towards a fulfilling career in healthcare. If you possess a genuine passion for medicine and are eager to immerse yourself in the industry, Appletree provides the growth, experience, and mentorship necessary for success. Additionally, you will benefit from a comprehensive healthcare services plan for you and your family, along with other supportive benefits for your professional and personal development.

The Role:
The Healthcare Support Specialist position is well-suited for recent graduates, final-year students available for 3-5 full-day shifts weekly, or individuals taking a gap year to gain practical experience. While prior medical experience is not mandatory, we seek candidates with a solid background in customer service—whether from retail, hospitality, or other dynamic environments—who are eager to explore a career in healthcare.Compensation: Starting rate of $16.55 per hour, with potential for additional earnings and career advancement.
Benefits: Comprehensive vision, dental, medical, and paramedical services, with eligibility commencing after 6 months of continuous full-time employment.
Key Responsibilities:
  • Accurate patient registration and administrative tasks (e.g., reception, scheduling, payment collection).
  • Effective clinical preparation of patients (e.g., welcoming patients into exam rooms and conducting triage).
  • Application of clinical skills and protocols.
  • Utilization of our Electronic Medical Record system (EMR Advantage).
  • Maintaining inventory levels through daily stocking of exam rooms and clinic areas.
  • Ensuring cleanliness and organization of the clinic environment.
  • Adhering to proper opening and closing procedures of the clinic.
  • Management of records and documentation, along with other assigned administrative duties.
  • Opportunity to receive training in specialty programs (e.g., Travel Medicine, Allergy Testing, Foot Care, and Well-Baby) after a successful 3-month probationary period.
  • Additional duties as required.

Qualifications:
  • Must reside in Ontario (this is an onsite position).
  • Must be permanently eligible to work in Canada (i.e., Permanent Resident or Canadian Citizen) or possess a valid Work Permit for at least 12 months (no sponsorships available).
  • This role requires active engagement and mobility throughout the clinic.
  • 1-2 years of post-secondary education in a relevant field, or equivalent work experience.
  • An undergraduate or bachelor's degree in health science, Kinesiology, General Science, or Arts is advantageous.
  • Six months to one year of experience in a customer service setting (e.g., retail or hospitality).
  • Strong communication skills in English (spoken, written, reading, and comprehension); proficiency in additional languages is a plus.
  • Must be dependable, adaptable, and available to work various shifts, including days, evenings, and weekends.
  • Willingness to work at multiple clinic locations within the region.
  • Enthusiasm for personal development and ongoing training.
Next Steps:
At Appletree, we prioritize a thorough hiring process to ensure a suitable match for both parties. We are committed to fostering an environment of fairness, equity, and diversity, allowing you to engage with various members of our hiring team throughout the process. The journey begins with your application submission, followed by an online self-recorded pre-screen interview, a group interview, and finally, an in-person interview with the hiring manager.

Appletree is dedicated to the full inclusion of all qualified individuals. We provide reasonable accommodations for persons with disabilities. If you require accommodation to participate in the job application or interview process, please reach out to us. Please note that this contact is solely for accommodation requests; applications should be submitted online.

About Appletree Medical Group:

Appletree Medical Group, established in 1992, is one of Canada's largest multi-specialty groups. Our expanding network of modern medical facilities across Ontario empowers our physicians to deliver exceptional medical care to our patients.

With a focus on highly-trained staff and cutting-edge technology, our physicians are committed to providing the highest quality care for patients and their families in our communities.

Our Mission
Appletree Medical Group aims to enhance and professionalize access to community healthcare in Canada. We deliver comprehensive healthcare solutions when and where they are needed, utilizing technology and efficient clinic workflows to optimize medical practices for physicians while creating flexible and accessible healthcare experiences for our patients.

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