Senior Director, Quality Assurance and Improvement
2 months ago
The Senior Director of Quality Assurance and Improvement is accountable for managing the global quality assurance improvement program for Audit and Advisory Services at Manulife. This role is responsible for developing and maintaining audit methodologies and related practice guides, standards, and procedures to ensure high-quality, cost-effective, and risk-based audit and advisory services.
Key Responsibilities:- Develop, implement, and maintain the Global Quality Assurance and Improvement Program to evaluate and ensure conformance with professional standards and regulatory requirements.
- Design, manage, and complete quality assurance reviews to ensure compliance with professional standards and regulatory requirements.
- Establish methodologies, tools, and processes for conducting quality assurance assessments and identifying areas for improvement.
- Provide guidance and support to audit teams to address findings, improvement opportunities, and implement corrective actions.
- Monitor key performance indicators and metrics to evaluate the effectiveness of the quality assurance program and identify opportunities for enhancement.
- Manage ongoing improvement initiatives and projects taken on by the Professional Practices Team, ensuring alignment with Internal Audit professional standards, frameworks, and leading industry practices.
- Stay up-to-date with emerging trends, regulations, and developments in the internal audit profession to continuously improve the quality assurance program.
- Prepare reports and present to the Audit Leadership Team on the results of quality assurance assessments and recommendations for improvement.
- Participate in all communications to the Manulife Executive Leadership Team and Audit Committee relating to the results of quality assessments.
- Contribute to the development of Audit and Advisory Services policies, procedures, strategy, direction, and related training to ensure Manulife Audit and Advisory Services meets the highest quality standards.
- Continuously improve audit and administration processes using technology to the fullest.
- Manage information gathering, reporting, and tracking of items for external regulators.
- Driving continuous improvement in quality and cost-effectiveness of services provided.
- Collaborating with Global Audit and Advisory Services management and staff to obtain consensus on improvement opportunities.
- Prioritization and time management in a multi-tasking environment; meeting project and objective commitments while maintaining flexibility to meet changing priorities.
- Exercising and demonstrating sound business judgment.
- Keeping current with new audit techniques, company policies and procedures, regulatory requirements, and excellent knowledge of the International Professional Practice Framework for Internal Auditing and COSO Internal Control Frameworks.
- Benchmarking with peers in other Audit departments, particularly in Professional Practice roles, to drive continuous improvement.
- Some business travel within the North America and Asia region.
- Excellent knowledge of audit methodologies, control frameworks, risk management practices, and regulatory requirements relevant to the Internal Audit profession.
- University degree plus a recognized accounting or auditing professional designation preferred.
- Proven track record in developing and implementing quality assurance programs within a corporate environment.
- Excellent analytical and problem-solving skills, with the ability to identify root causes and develop practical solutions.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with internal stakeholders at all levels.
- Attention to detail and a commitment to maintaining high standards of quality and integrity in audit processes.
- Knowledge of relevant regulatory requirements and industry best practices in internal audit quality assurance.
- Ability to effectively manage regulatory relationships and navigate regulatory requirements relevant to the Internal Audit profession to ensure adherence to industry standards.
- Demonstrated ability to work effectively in diverse environments and cultures, over a number of geographically dispersed office locations.
- Strong understanding of cultural differences across countries with good relationship skills, including a demonstrated ability to deal effectively with staff at all levels and different locations.
- Training or facilitation experience desired.
-
Toronto, Ontario, Canada Manulife Full timeAbout the RoleThe Senior Director, Quality Assurance and Improvement will lead the development and implementation of the global quality assurance and improvement program for Audit and Advisory Services at Manulife. This includes managing the quality assurance improvement program, designing and managing quality assurance reviews, and establishing...
-
Senior Director of Quality Assurance
1 week ago
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleThe Senior Director of Quality Assurance will be responsible for managing the global quality assurance improvement program for Audit and Advisory Services. This includes developing and maintaining audit methodology and related practice guides, standards and procedures, quality assurance, training and development, tools and systems used within...
-
Senior Director of Quality Assurance
2 weeks ago
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleThe Senior Director of Quality Assurance will be responsible for managing the global quality assurance improvement program for Audit and Advisory Services. This role will support the audit practice in delivering high-quality, professional, cost-effective, beneficial, and risk-based audit and advisory services by developing and maintaining audit...
-
Senior Director of Quality Assurance
2 weeks ago
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleThe Senior Director of Quality Assurance will be responsible for managing the global quality assurance improvement program for Audit and Advisory Services. This role will support the audit practice in delivering high-quality, professional, cost-effective, beneficial, and risk-based audit and advisory services by developing and maintaining audit...
-
Senior Director of Quality Assurance
2 months ago
Toronto, Ontario, Canada Manulife Full timeJob SummaryThe Senior Director of Quality Assurance will lead the development and implementation of a global quality assurance program for Audit and Advisory Services. This program will ensure conformance with professional standards and regulatory requirements, achievement of performance objectives, and continuous improvement.Key ResponsibilitiesDevelop and...
-
Senior Director of Quality Assurance
1 month ago
Toronto, Ontario, Canada Manulife Full timeJob SummaryThe Senior Director of Quality Assurance will lead the development and implementation of a global quality assurance program for Audit and Advisory Services. This program will ensure conformance with professional standards and regulatory requirements, achievement of performance objectives, and continuous improvement.Key ResponsibilitiesDevelop and...
-
Director of Quality Assurance
2 weeks ago
Toronto, Ontario, Canada Manulife Full timeJob DescriptionWe are seeking a highly skilled and experienced Director of Quality Assurance to lead our Global Contact Centre team. As a key member of our organization, you will be responsible for developing and implementing a comprehensive quality assurance strategy that drives business growth and customer satisfaction.Key Responsibilities:Develop and...
-
Director of Quality Assurance
2 months ago
Toronto, Ontario, Canada Manulife Full timeJob DescriptionThe OpportunityWe are seeking a highly skilled and experienced Director of Quality Assurance to lead our Global Contact Centre team. As a key member of our organization, you will be responsible for developing and implementing a comprehensive quality assurance strategy that drives excellence in customer experience.ResponsibilitiesDevelop and...
-
Director of Quality Assurance
2 months ago
Toronto, Ontario, Canada Manulife Full timeJob DescriptionThe OpportunityWe are seeking a highly skilled and experienced Director of Quality Assurance to lead our Global Contact Centre team. As a key member of our organization, you will be responsible for developing and implementing a comprehensive quality assurance strategy that drives excellence in customer experience.ResponsibilitiesDevelop and...
-
Director of Quality Assurance
2 months ago
Toronto, Ontario, Canada Tri-Mach Group Full timeDirector, Data QualityWe are seeking an experienced Director of Quality to lead our quality management efforts and ensure industry-leading quality and safety of our custom equipment and services within the food, pharmaceutical, and agricultural industries.Key Responsibilities:Develop and implement quality control procedures and frameworks for Tri-Mach...
-
Director of Quality Assurance
2 months ago
Toronto, Ontario, Canada Tri-Mach Group Full timeDirector, Data QualityWe are seeking an experienced Director of Quality to lead our quality management efforts and ensure industry-leading quality and safety of our custom equipment and services within the food, pharmaceutical, and agricultural industries.Key Responsibilities:Develop and implement quality control procedures and frameworks for Tri-Mach...
-
Director of Quality Assurance
2 months ago
Toronto, Ontario, Canada Tri-Mach Group Full timeDirector of QualityWe are seeking an experienced Director of Quality to lead our quality management efforts and ensure industry-leading quality and safety of our custom equipment and services within the food, pharmaceutical, and agricultural industries.Key Responsibilities:Develop and implement quality control procedures and frameworks for Tri-Mach...
-
Director of Quality Assurance
2 months ago
Toronto, Ontario, Canada Tri-Mach Group Full timeDirector of QualityWe are seeking an experienced Director of Quality to lead our quality management efforts and ensure industry-leading quality and safety of our custom equipment and services within the food, pharmaceutical, and agricultural industries.Key Responsibilities:Develop and implement quality control procedures and frameworks for Tri-Mach...
-
Director of Quality and Continuous Improvement
1 month ago
Old Toronto, Ontario, Canada Mircom Technologies Full time{"h1": "Director of Quality and Continuous Improvement", "p": "Mircom Technologies is seeking an experienced and dynamic Director of Quality and Continuous Improvement to lead and oversee all aspects of quality across the organization, including product design, manufacturing, and testing, sales, service, and process improvements. This senior leadership role...
-
Director of Quality and Continuous Improvement
1 month ago
Old Toronto, Ontario, Canada Mircom Technologies Full time{"h1": "Director of Quality and Continuous Improvement", "p": "Mircom Technologies is seeking an experienced and dynamic Director of Quality and Continuous Improvement to lead and oversee all aspects of quality across the organization, including product design, manufacturing, and testing, sales, service, and process improvements. This senior leadership role...
-
Senior Director of Audit and Advisory Services
1 month ago
Old Toronto, Ontario, Canada Société Financière Manuvie Full timeJob SummaryWe are seeking a highly experienced Senior Director of Audit and Advisory Services to lead our Global Quality Assurance Improvement Program. As a key member of our Audit and Advisory Services team, you will play a pivotal role in ensuring the delivery of high-quality, professional, and valuable audit and advisory services to our clients.Key...
-
Director of Quality Assurance
2 months ago
Toronto, Ontario, Canada Tri-Mach Group Full timeDirector of QualityWe are seeking an experienced Director of Quality to lead our quality management efforts and ensure industry-leading quality and safety of our custom equipment and services within the food, pharmaceutical, and agricultural industries.Key Responsibilities:Develop and implement quality control procedures and frameworks for Tri-Mach...
-
Director of Quality Assurance
2 months ago
Toronto, Ontario, Canada Tri-Mach Group Full timeDirector of QualityWe are seeking an experienced Director of Quality to lead our quality management efforts and ensure industry-leading quality and safety of our custom equipment and services within the food, pharmaceutical, and agricultural industries.Key Responsibilities:Develop and implement quality control procedures and frameworks for Tri-Mach...
-
Director of Quality Assurance
2 weeks ago
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleWe are seeking a highly skilled Director of Quality Assurance to join our team at Company 1 - The Manufacturers Life Insurance Company. As a key member of our organization, you will be responsible for developing and implementing a quality assurance strategy that drives excellence across our Global Contact Centre.Key ResponsibilitiesDevelop and...
-
Director of Quality Assurance
3 weeks ago
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Quality Assurance to join our Global Contact Centre team. As a key member of our leadership team, you will be responsible for developing and implementing a quality assurance strategy that drives excellence in customer experience.Key ResponsibilitiesDevelop and implement a quality...
