Director of Quality Assurance

2 weeks ago

Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

About the Role

We are seeking a highly skilled Director of Quality Assurance to join our team at Company 1 - The Manufacturers Life Insurance Company. As a key member of our organization, you will be responsible for developing and implementing a quality assurance strategy that drives excellence across our Global Contact Centre.

Key Responsibilities

  • Develop and implement a quality assurance strategy that aligns with our business objectives.
  • Lead and manage a team of quality assurance professionals to ensure the delivery of high-quality services.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain quality standards and metrics to measure performance.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge.

Requirements

  • 5+ years of experience in quality assurance leadership.
  • Proven track record of developing and implementing quality assurance strategies that drive business results.
  • Excellent communication and interpersonal skills.
  • Ability to lead and manage a team of quality assurance professionals.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About Us

Company 1 - The Manufacturers Life Insurance Company is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

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