Senior Director of Quality Assurance
4 weeks ago
About the Role
The Senior Director of Quality Assurance will be responsible for managing the global quality assurance improvement program for Audit and Advisory Services. This role will support the audit practice in delivering high-quality, professional, cost-effective, beneficial, and risk-based audit and advisory services by developing and maintaining audit methodology and related practice guides, standards, and procedures, quality assurance, training, and development, tools, and systems used within the department, Board, and other management reporting, internal performance metrics, and related projects.
Key Responsibilities
- Develop, implement, and maintain the Global Quality Assurance and Improvement Program for Manulife Audit and Advisory Services to evaluate and ensure conformance with professional standards and regulatory requirements, achievement of performance objectives, and continuous improvement.
- Design, manage, and complete quality assurance reviews ensuring compliance with professional standards and regulatory requirements. Develop and monitor plans to address findings and opportunities for improvement.
- Establish methodologies, tools, and processes for conducting quality assurance assessments and identifying areas for improvement. Develop targeted training and/or guidance to address thematic quality issues.
- Provide guidance and support to audit teams to address findings, improvement opportunities, and implement corrective actions.
- Monitor key performance indicators and metrics to evaluate the effectiveness of the quality assurance program and find opportunities for enhancement.
- Manage ongoing improvement initiatives and projects taken on by the Professional Practices Team, taking into account alignment of Internal Audit professional standards, frameworks, and leading industry practices, and designed to support efficiency and effectiveness of the Audit Practice.
- Stay on top of emerging trends, regulations, and developments in the internal audit profession to continuously improve the quality assurance program.
- Prepare reports and present to the Audit Leadership Team on the results of the quality assurance assessments and recommendations for improvement.
- Participate in all communications to the Manulife Executive Leadership Team and Audit Committee relating to the results of quality assessments.
- Contribute to the development of Audit and Advisory Services policies, procedures, strategy, direction, and related training to help ensure Manulife Audit and Advisory Services is meeting the highest of quality standards.
- Continually improve audit and administration processes using technology to the fullest.
- Manage information gathering, reporting, and tracking of items for external regulators.
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