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Healthcare Support Specialist

2 months ago

Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

At Southlake Regional Health Centre, we are dedicated to delivering high-quality healthcare services to the communities we serve. Our focus on advanced regional programs allows us to provide comprehensive care to a broader population.

Job Title: Program Administrative Assistant

The Program Administrative Assistant plays a crucial role in supporting the healthcare providers within the Department. This position involves a range of administrative duties, including reception, patient scheduling, word processing, and other support functions under the supervision of the Department Manager.

Key Responsibilities:

  • Coordinate patient appointments and perform administrative tasks under the direction of nursing staff and physicians
  • Act as a receptionist and communicate with patients both in person and over the phone

Required Skills and Abilities:

  • Minimum one year of experience in administrative duties in a healthcare setting
  • Demonstrated keyboarding skills
  • Proficiency in using electronic health record systems
  • Experience with computerized provider/physician order entry is an asset
  • Proficiency in Microsoft Office
  • Strong analytical, organizational, and interpersonal skills
  • Commitment to customer service and teamwork
  • Effective problem assessment and conflict resolution skills
  • Understanding and commitment to diversity, equity, and inclusion

Qualifications:

  • Minimum Grade 12 education
  • Medical Terminology Certificate required
  • Preferably a Diploma in Medical Office Administration or a related post-secondary diploma