Service Coordinator

2 days ago


Winnipeg, Manitoba, Canada Midas Full time

About the Role

The Service Writer position at Midas is a key role in enhancing the retail sales and profitability of our stores. As a Service Writer, you will be responsible for coordinating and scheduling automotive repair service transactions and responding to related customer service issues.

Key Responsibilities

  • Develop and present estimates to customers, sourcing parts and selling jobs to enhance store profitability.
  • Interpret inspection results with technicians and present findings to customers.
  • Oversee the preparation and scheduling of work orders to ensure efficient service delivery.
  • Respond to customer service concerns and problems in a timely and professional manner.
  • Assist in store management as needed, contributing to day-to-day operational activities.
  • Provide training to service providers to enhance the effectiveness of Human Resources and quality of service.
  • Monitor and control facility and asset utilization to optimize store performance.
  • Ensure compliance with environmental and safety regulations and statutes.

Requirements

  • At least 1 year of related experience in the automotive service business, preferably with supervisory and management skills.
  • Current and valid driver's license.
  • Service diagnosis and technical skills are an asset.
  • Ability to work a flexible schedule, including weekends, evenings, and holidays.

About Midas

Midas locations are independently owned and operated by franchisees. Your application will be directed to the Midas franchise location you applied to, and all hiring and employment decisions will be made by that location's management team. Midas is an equal opportunity employer with a strict policy against any form of discrimination.



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