Sales and Service Representative
4 days ago
About the Role
We are seeking a highly motivated and customer-focused Counter Salesperson to join our team at EMCO Corporation. As a key member of our sales team, you will provide exceptional service to walk-in customers, maintain and stock our counter sales area, and support our Inside and Outside Sales functions.
Key Responsibilities
- Provide fast-paced counter service and sales consultations to customers, including phone orders and quotations in a plumbing wholesale environment.
- Research products for customers and provide recommendations on our assortment of products.
- Drive sales growth through ownership of counter merchandising, product promotion, and generating leads for the Outside Account Manager while networking with customers at the counter.
- Enter, pick, and pack sales orders generated at the counter.
- Maintain and clean the counter area, including any merchandising displays.
- Follow up on backorders with vendors and provide customers with accurate delivery dates.
- Process returns and warranty claims to customers, both on account and cash sales, including paperwork in compliance with all procedures.
- Navigate and find solutions for customer inquiries.
Requirements
- College and/or University degree.
- Positive attitude and results-oriented mindset.
- 2+ years of experience in a fast-paced customer service environment.
- Desire to continuously learn and grow.
- Excellent customer service and organizational skills.
- Possess a strong work ethic and a high standard of integrity.
- Ability to work well independently and in a team setting.
- Excellent communication skills with the ability to build and maintain strong working relationships with customers, vendors, and teammates.
- Proficient in Microsoft Office software.
About EMCO Corporation
We are a nationally recognized and growing wholesale distribution company that values our people and is committed to their growth and development. Our Core Values of Generous Listening, Fairness and Caring, Trust and Respect, Straight Talk, and our fun culture have given us strong growth and increased profits year over year. We are looking for someone who shares our values and is eager to contribute to our success.
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