Customer Experience Leader
2 days ago
We are seeking a highly motivated and experienced Customer Experience Leader to join our team at Indigo Books & Music. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.
Key Responsibilities- Customer Service Coaching: Provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions, and programs to our customers.
- Omni Sales Execution: Lead execution of activities to support strategic priorities, sales goals, and profitability targets.
- Customer Advocacy: Act as an advocate for the customer by placing them at the forefront of all decision-making processes.
- Inventory Management: Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience.
- Technology Adoption: Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback.
- Store Operations: Open and close store as well as responsibility for managing sales floor.
- Health and Safety: Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority.
- 1-2 years of experience in a customer service, merchandising or operations role.
- Demonstrated commitment to creating an exceptional employee and customer experience.
- Experience leading others.
- Knowledge of provincial health and safety standards.
- Performance oriented.
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions.
- Ability to prioritize, plan and execute while being agile.
- Ability to be mobile on the sales floor for extended periods of time.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
- Bilingualism (French/English) is required for all positions in Québec.
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Customer Experience Leader
1 week ago
Burlington, Ontario, Canada Indigo Books & Music Inc. Full timeJob DescriptionJob Title: Customer Experience LeaderJob Summary:We are seeking a highly motivated and experienced Customer Experience Leader to join our team at Indigo Books & Music Inc. As a Customer Experience Leader, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key...
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Customer Experience Leader
7 days ago
Burlington, Ontario, Canada Indigo Books & Music Inc. Full timeJob DescriptionJob Title: Customer Experience LeaderJob Summary:We are seeking a highly motivated and experienced Customer Experience Leader to join our team at Indigo Books & Music Inc. As a Customer Experience Leader, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key...
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Customer Experience Leader
1 week ago
Burlington, Ontario, Canada Indigo Books & Music Full timeJob DescriptionThe Customer Experience Leader - Omni Sales is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on the company's customer service model and on suggesting and selling products, promotions, and...
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Customer Experience Leader
7 days ago
Burlington, Ontario, Canada Indigo Books & Music Full timeJob DescriptionThe Customer Experience Leader - Omni Sales is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on the company's customer service model and on suggesting and selling products, promotions, and...
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Customer Experience Leader
2 days ago
Burlington, Ontario, Canada Indigo Books & Music Full timeAbout the RoleThe Customer Operations Leader - Omni Experience is a key member of our team, responsible for leading the execution of work that contributes to the customer experience and omni sales results. This role requires a strong focus on coaching and feedback, as well as the ability to lead execution of activities to support strategic priorities, sales...
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Customer Experience Leader
2 days ago
Burlington, Ontario, Canada Indigo Books & Music Full timeAbout the RoleThe Customer Operations Leader - Omni Experience is a key member of our team, responsible for leading the execution of work that contributes to the customer experience and omni sales results. This role requires a strong focus on coaching and feedback, as well as the ability to lead execution of activities to support strategic priorities, sales...
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Customer Experience Associate
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Customer Experience Associate
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Customer Experience Associate
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Burlington, Ontario, Canada TD Bank Full timeWork Location:CanadaHours:15Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:KEY...
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Customer Experience Director
7 days ago
Burlington, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Director. This is a key leadership role that will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCustomer Service Coaching: Provide coaching and feedback...
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Customer Experience Director
1 week ago
Burlington, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Director. This is a key leadership role that will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCustomer Service Coaching: Provide coaching and feedback...
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Customer Experience Director
3 days ago
Burlington, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Director. This is a key leadership role that will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCustomer Service Coaching: Provide coaching and feedback...
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Customer Experience Director
3 days ago
Burlington, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Director. This is a key leadership role that will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCustomer Service Coaching: Provide coaching and feedback...