Current jobs related to Customer Experience Director - Burlington, Ontario - Indigo Books & Music
-
Burlington, Ontario, Canada The MEARIE Group Full timeJob Title: Director of Communications and Stakeholder ExperienceWe are seeking a highly skilled and experienced Director of Communications and Stakeholder Experience to join our team at The MEARIE Group. As a key member of our leadership team, you will be responsible for developing and implementing strategic communications and stakeholder experience plans...
-
Burlington, Ontario, Canada The MEARIE Group Full timeJob Title: Director of Communications and Stakeholder ExperienceWe are seeking a highly skilled and experienced Director of Communications and Stakeholder Experience to join our team at The MEARIE Group. As a key member of our leadership team, you will be responsible for developing and implementing strategic communications and stakeholder experience plans...
-
Customer Service Director
1 week ago
Burlington, Ontario, Canada Elkay Full timeAbout the RoleThe Customer Service Director is responsible for leading a team of customer support representatives to deliver exceptional customer experiences. This role requires strategic thinking, effective communication, and a customer-centric approach to drive business growth and improve customer satisfaction.Key ResponsibilitiesDevelop and implement...
-
Customer Service Director
2 weeks ago
Burlington, Ontario, Canada Elkay Full timeAbout the RoleThe Customer Service Director will lead the development of an internal team of highly productive customer support representatives who can exceed our internal/external customer expectations. This role is responsible for leading the department's process improvement efforts to achieve our Continuous Improvement (#CI) annual goals while improving...
-
Burlington, Ontario, Canada The MEARIE Group Full timeAbout the RoleThis senior leadership position is responsible for the strategic development, enhancement, alignment, and coordination of our corporation's stakeholder experience and communication plans and programs. Reporting to the EVP, Corporate, the Director will lead the development and execution of corporate communication and customer service strategies...
-
Burlington, Ontario, Canada The MEARIE Group Full timeAbout the RoleThis senior leadership position is responsible for the strategic development, enhancement, alignment, and coordination of our corporation's stakeholder experience and communication plans and programs. Reporting to the EVP, Corporate, the Director will lead the development and execution of corporate communication and customer service strategies...
-
Burlington, Ontario, Canada The MEARIE Group Full timeAbout the RoleThis senior leadership position is responsible for the strategic development, enhancement, alignment, and coordination of our corporation's stakeholder experience and communication plans and programs. The Director will lead the development and execution of corporate communication and customer service strategies aimed at enhancing our brand with...
-
Burlington, Ontario, Canada The MEARIE Group Full timeAbout the RoleThis senior leadership position is responsible for the strategic development, enhancement, alignment, and coordination of our corporation's stakeholder experience and communication plans and programs. The Director will lead the development and execution of corporate communication and customer service strategies aimed at enhancing our brand with...
-
Burlington, Ontario, Canada The MEARIE Group Full timeAbout the RoleThis senior leadership position is responsible for the strategic development, enhancement, alignment, and coordination of our corporation's stakeholder experience and communication plans and programs. The Director will lead the development and execution of corporate communication and customer service strategies aimed at enhancing our brand with...
-
Burlington, Ontario, Canada The MEARIE Group Full timeAbout the RoleThis senior leadership position is responsible for the strategic development, enhancement, alignment, and coordination of our corporation's stakeholder experience and communication plans and programs. The Director will lead the development and execution of corporate communication and customer service strategies aimed at enhancing our brand with...
-
Burlington, Ontario, Canada The MEARIE Group Full timeAbout the RoleThis senior leadership position is responsible for the strategic development, enhancement, alignment, and coordination of our corporation's stakeholder experience and communication plans and programs, including those of any affiliates. Reporting to the EVP, Corporate, the Director will lead the development and execution of corporate...
-
Burlington, Ontario, Canada The MEARIE Group Full timeAbout the RoleThis senior leadership position is responsible for the strategic development, enhancement, alignment, and coordination of our corporation's stakeholder experience and communication plans and programs. Reporting to the EVP, Corporate, the Director will lead the development and execution of corporate communication and customer service strategies...
-
Customer Experience Specialist
2 weeks ago
Burlington, Ontario, Canada beBee Professionals Full timeCustomer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.Key Responsibilities:Respond to customer inquiries and resolve customer...
-
Customer Experience Specialist
4 weeks ago
Burlington, Ontario, Canada Balazs Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Representative to join our team at Air Liquide. As the first point of contact for customers, you will be responsible for providing exceptional service and support through phone, email, and EDI systems.Key ResponsibilitiesProvide timely and effective responses to customer inquiries related to...
-
Customer Experience Specialist
4 weeks ago
Burlington, Ontario, Canada Balazs Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Representative to join our team at Air Liquide. As the first point of contact for customers, you will be responsible for providing exceptional service and support through phone, email, and EDI systems.Key ResponsibilitiesProvide timely and effective responses to customer inquiries related to...
-
Customer Experience Associate
4 weeks ago
Burlington, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer experiences, providing financial services, and supporting the achievement of business objectives.Key...
-
Customer Experience Associate
4 weeks ago
Burlington, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer experiences, providing financial services, and supporting the achievement of business objectives.Key...
-
Customer Experience Ambassador
4 weeks ago
Burlington, Ontario, Canada Indigo Books & Music Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our sales floor team, you will be responsible for creating a warm and welcoming environment for our customers, adding joy to their lives, and leveraging our products to tell stories that connect...
-
Customer Experience Ambassador
4 weeks ago
Burlington, Ontario, Canada Indigo Books & Music Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our sales floor team, you will be responsible for creating a warm and welcoming environment for our customers, adding joy to their lives, and leveraging our products to tell stories that connect...
-
Customer Experience Specialist
4 weeks ago
Burlington, Ontario, Canada Air Liquide Full timeCustomer Experience RepresentativeJoin Air Liquide, a leading company in the welding and industrial gas industry, as a Customer Experience Representative. In this role, you will be the first point of contact for customers, providing exceptional service and support through phone, email, and EDI systems.Key ResponsibilitiesRespond to customer inquiries and...
Customer Experience Director
2 months ago
We are seeking a highly skilled and experienced professional to join our team as a Customer Experience Director. This is a key leadership role that will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.
Key Responsibilities- Customer Service Coaching: Provide coaching and feedback to Customer Experience Representatives (CERs) on providing excellent customer service and suggesting and selling Indigo's products, promotions, and programs.
- Strategic Priorities: Lead the execution of activities to support strategic priorities, sales goals, and profitability targets.
- Customer Advocacy: Act as an advocate for the customer by placing them at the forefront of all decision-making processes.
- Customer Expectations: Proactively identify and anticipate customer expectations and needs.
- Process Improvement: Consistently identify areas for improvement, diagnose issues, and work to resolve them.
- Technology Adoption: Embrace and champion technology that creates high tech and high touch solutions for Indigo's customers.
- Inventory Management: Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience.
- Omni-Sales Program: Lead the execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way.
- Technology Rollouts: Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback.
- Store Operations: Open and close store as well as responsibility for managing sales floor.
- Health and Safety: Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority.
- Leadership Experience: 1-2 years of experience in a customer service, merchandising, or operations role.
- Employee and Customer Experience: Demonstrated commitment to creating an exceptional employee and customer experience.
- Leadership Skills: Experience leading others.
- Health and Safety Knowledge: Knowledge of provincial health and safety standards.
- Business Acumen: Ability to exercise good business acumen and systemic thinking that supports meaningful decisions.
- Agility: Ability to prioritize, plan, and execute while being agile.
- Physical Demands: Ability to be mobile on the sales floor for extended periods of time.
- Availability: Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Lifting: Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
- Bilingualism: Bilingualism (French/English) is required for all positions in Québec.
