Beauty Retail Team Manager

4 weeks ago

St Albert, Alberta, Canada The Body Shop International Limited Full time
The Body Shop

Founded in 1976 by Anita Roddick, The Body Shop has always believed in business as a force for good. With over four decades of experience, we proudly lead the way in cruelty-free beauty. As the original ethical beauty brand, we are dedicated to empowering individuals and nurturing our planet. Our commitment to authenticity is reflected in everything we do, from our iconic window displays to our vegetarian offerings and impactful campaigns. We are unafraid to voice our beliefs and challenge the status quo.

At The Body Shop, we strive to create a positive economic, social, and environmental impact. Our mission is to advocate for our values with unwavering determination. We seek individuals who are ready to innovate and bring fresh ideas to the table.

Your Role Overview

As an inspiring leader who embodies our brand's spirit and connects deeply with our mission, you will assist the Store Management team in fostering a culture of retail excellence, achieving impressive sales outcomes, and providing an engaging customer experience.

Key Responsibilities
  • Address customer inquiries and concerns promptly, relaying feedback to the Store Management team as necessary.
  • Proactively identify and resolve issues using available resources.
  • Support the maintenance of store layout and visual merchandising, as well as inventory management and other operational tasks.
  • Communicate effectively and serve as a flexible, responsible role model for your team.
  • Demonstrate a keen interest in the beauty market, our competitors, and our product offerings.
  • Collaborate with the Store Management team to:
    o Create a customer-centric store experience by coaching Customer Consultants to enhance customer engagement through our products, campaigns, and activism, bringing our brand to life.
    o Foster customer loyalty to strengthen The Body Shop brand.
    o Achieve sales and performance objectives.
    o Identify and attract high-potential candidates while nurturing the growth of current team members, supporting training and onboarding of new Customer Consultants.
Qualifications We Seek
  • Experience in a customer-facing role with a genuine passion for the beauty and retail sectors.
  • Strong communication and listening skills, coupled with operational expertise.
  • Exceptional interpersonal abilities to build rapport with customers and address their needs effectively.
  • A positive attitude and a commitment to personal development.
  • Ability to multitask, manage time efficiently, and work flexible hours.
  • Capability to work independently with minimal supervision.

What We Provide

  • Comprehensive onboarding for your new role.
  • Training hours available for you and your team as needed.
  • A generous staff discount on regular products and gifts.
  • Exclusive product samples upon launch to ensure our teams experience new offerings first.
  • Paid volunteer days to engage with causes that resonate with you.
  • Opportunities to connect with Community Partners to promote local activism.
  • A unique uniform policy that allows you to express your individuality while wearing our signature Green Apron.
  • A commitment to providing a living wage for Customer Consultants.
  • Career advancement opportunities within the brand.
  • Support for you to be your authentic self, with access to our Inclusion & Belonging Networks at The Body Shop.
Core Values

We envision a world where everyone is recognized, valued, and supported at every level, fostering a spirit of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer. If you require accommodations during the interview process, please inform the recruiter when contacted.

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