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Sales Team Manager

3 months ago

St Albert, Alberta, Canada The Body Shop International Limited Full time
The Body Shop

Founded by Anita Roddick in 1976, The Body Shop has always envisioned business as a force for good. Over four decades later, we continue to lead the way in cruelty-free beauty. As the original ethical beauty brand, we are dedicated to empowering individuals and nurturing our planet. Our commitment to authenticity is evident in everything we do, from our iconic window displays to our vegetarian offerings and impactful campaigns. We are unafraid to voice our beliefs and embrace a unique approach to business.

At The Body Shop, we strive to create a positive economic, social, and environmental impact. Our dedication to our values is stronger than ever, and we seek individuals who are ready to challenge the status quo.

Your Role Overview

As an inspiring leader with a passion for our brand and a deep connection to our mission, you will assist the Store Management team in achieving retail excellence, driving sales performance, and enhancing the customer experience.

Key Responsibilities
  • Address customer inquiries efficiently and effectively, providing feedback to the Store Management team as necessary.
  • Proactively identify and resolve issues using available resources.
  • Support the maintenance of store layout and visual merchandising, inventory management, and other operational tasks as required.
  • Communicate effectively and serve as a flexible and responsible role model for your team.
  • Demonstrate a keen interest in and passion for understanding the beauty market, our competitors, and our product offerings.
  • Collaborate with the Store Management team to:
    o Create a customer-centric store experience by coaching Customer Consultants to enhance customer engagement through our products, campaigns, and activism, bringing our brand to life.
    o Foster customer loyalty to strengthen The Body Shop brand.
    o Achieve sales and performance objectives.
    o Identify and attract high-potential candidates while supporting the development of current team members to reach their goals, including training and onboarding new Customer Consultants.
What We Seek
  • Experience in a customer-facing role and a genuine enthusiasm for the beauty and retail sectors.
  • Strong communication and listening skills, along with demonstrated operational capabilities.
  • Excellent interpersonal skills to build rapport with customers and provide suitable solutions to their needs.
  • A positive attitude with a commitment to continuous personal development.
  • Ability to multitask, manage time effectively, and work flexible hours.
  • Capability to work independently with minimal supervision.

What We Provide

  • Comprehensive onboarding for your new role.
  • Training hours for you and your team as required.
  • A generous staff discount on regular products and gifts.
  • Exclusive product samples when new items are launched.
  • Paid volunteer days to engage with causes that matter to you.
  • Opportunities to connect with Community Partners to promote local activism.
  • Unique uniform policy - we provide one of our signature Green Aprons, and you can wear what makes you feel comfortable.
  • Competitive wages for Customer Consultants.
  • Opportunities for career advancement within the brand.
  • Support and encouragement to be your authentic self – employees can join any of our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.
Core Values

We envision a world where everyone is recognized, valued, supported, and represented at all levels, allowing individuals to be their true selves. We are committed to fostering a culture of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer. If you require accommodations during the interview process, please inform the recruiter when contacted for an interview.