Healthcare Navigator

4 days ago

Winnipeg, Manitoba, Canada Southeast Resource Development Council Corporation Full time
Job Title: NIHB Client Navigator

Job Summary:

The NIHB Client Navigator plays a vital role in supporting eligible First Nations and Inuit Clients in navigating the NIHB Program and related Provincial/Territorial programs and services. This position requires strong communication and interpersonal skills, as well as the ability to work effectively with diverse stakeholders.

Key Responsibilities:
  • Serve as a point of contact for First Nation Communities, Organizations, and Individuals to facilitate access to the NIHB Program and provide information and support.
  • Provide support to address NIHB denials and appeals for all NIHB Clients, regardless of First Nation Community affiliation.
  • Collaborate with the NIHB regional office on programs/projects/initiatives to improve awareness of and access to the NIHB Program and better integrate health services.
  • Liaise with First Nation/Inuit representatives, Federal/Provincial/Territorial health services, professional organizations, and health services providers to assist eligible clients in navigating the NIHB Program.
  • Develop a communication strategy and implement approaches to improve First Nation/Inuit Client awareness and understanding of the NIHB Program.
  • Promote understanding of the role of the NIHB Navigator among all First Nation Communities, Provincial/Territorial agencies, health care providers in the region, and other relevant Organizations.
  • Develop and maintain a network of contacts to strengthen relationships with stakeholders, healthcare service providers, and Federal/Provincial/Territorial partners.
  • Identify training needs and opportunities for improving access to health services and health outcomes.
  • Complete the Program Activity reporting requirements and utilize reporting templates, guides, and data collection tools provided by the NIHB regional office.
  • Ensure compliance with the contribution agreement financial reporting and budget limits.
  • Be the main point of contact for all Client complaints/concerns regarding NIHB service providers.
  • Liaise with NIHB service providers to address Client complaints/concerns and work with the service provider to implement solutions to prevent the issue in the future.
  • Assist Clients in filing a complaint with the appropriate authority when the Client's complaints/concerns relate to health/safety.
  • Assist Clients in working with their First Nation Community to address Community concerns raised by the Clients.
  • Work with First Nation Communities to streamline processes within the Community Medical Transportation Program.
  • Assist Clients to access available Mental Wellness related services when the required care/treatment is not eligible under the NIHB program.
  • Prepare and provide information/education sessions to Clients/First Nation Communities/stakeholders regarding the NIHB Program.
  • Develop and implement a plan to reach the urban and homeless NIHB Client populations to ensure they have access to all services/resources outlined above.
  • Perform all other related duties assigned by your supervisor and the leadership of SERDC.
Requirements:
  • A degree in a health-related field.
  • Knowledge of the Provincial and First Nations health system.
  • Demonstrated experience in food security, cultural safety, and community coordination, preferably within First Nation communities.
  • Demonstrated experience in program coordination and management, including implementation and evaluation.
  • Advanced knowledge and appreciation of the social determinants of health and their impact on communities.
  • Demonstrated group facilitation abilities, capacity-building experience, and strong analytical skills.
  • Highly effective interpersonal and communication skills, as well as excellent report-writing skills.
  • The ability to speak Ojibwe is an asset.

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