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Bilingual Claims Processing Specialist

3 months ago

Ottawa, Ontario, Canada Sirva Full time

EMPLOYER: Sirva

POSITION SUMMARY:

As a Bilingual Claims Processing Coordinator, you will play a vital role in ensuring the smooth processing and verification of claims, advances, and supplier invoices for our clientele. Your responsibilities will encompass managing claims from initiation to resolution, adhering to all established policies, guidelines, and quality standards in line with our service level agreements. You will also evaluate claims, advances, and invoices to ascertain compliance with eligibility and filing requirements, making informed decisions based on the nature of the claims.

Key Responsibilities:

  • Manage expense claims in accordance with the relocation policy, ensuring thorough verification and reconciliation of expenses.
  • Analyze claims, advances, and supplier invoices to confirm adherence to eligibility and filing criteria, and make necessary determinations.
  • Process various claim types by identifying corrective actions for system-generated errors and resolving these issues effectively.
  • Ensure accurate and timely completion of invoice verification tasks.
  • Engage professionally with individuals across diverse situations to uphold a positive corporate image.
  • Respond promptly to urgent requests, ensuring timely handling of all inquiries.
  • Identify opportunities for improvement and leverage your expertise to suggest enhancements.
  • Demonstrate strong analytical skills and attention to detail, coupled with effective time management abilities.
  • Understand the client's relocation budget in line with the Relocation Policy and standard operating procedures.
  • Provide guidance and information to clients and service providers to ensure seamless coordination and execution of tasks.
  • Assist the General Inquiries team with various communications from CAF Members, including chats, emails, and phone calls.
  • Perform administrative tasks to support the Contact Centre operations.

Qualifications:

  • College degree or equivalent professional experience.
  • Knowledge of relocation processes, residential real estate, mortgages, legal aspects, or banking is advantageous.
  • Familiarity with accounts payable and receivable processes.
  • 1-2 years of experience in processing client claims.
  • Prior experience in a customer support role within a contact center environment.
  • Self-motivated professional capable of taking on additional responsibilities and working flexible hours as needed.
  • Team-oriented individual who can work independently in a fast-paced setting.
  • Excellent interpersonal and communication skills.
  • Strong customer service orientation and skills.
  • Ability to maintain professionalism in high-pressure situations.
  • Exceptional organizational skills and the ability to manage tasks under time constraints without direct supervision.
  • Bilingual proficiency is preferred.
  • Commitment to fostering an inclusive environment that values diversity and encourages positive action and innovation.
  • Strong verbal and written communication skills.
  • Proficient data entry skills.
  • Ability to analyze and solve problems effectively.
  • Attention to detail and stress tolerance.

Additional Information:

Reliability status security clearance is required, and the application process will be facilitated through the appropriate channels.