Bilingual Claims Processing Coordinator

2 months ago

Ottawa, Ontario, Canada Sirva Full time
About the Role

Sirva is seeking a highly skilled Claims Processing Coordinator to join our team. As a Claims Processing Coordinator, you will play a critical role in ensuring the smooth processing and verification of claims, advances, and supplier invoices for our clients.

Key Responsibilities
  1. Expense Claim Management: Verify and reconcile expenses in accordance with the relocation policy.
  2. Claims Analysis: Analyze claims, advances, and supplier invoices to determine eligibility requirements and claim filing requirements.
  3. Error Resolution: Process all claim types by determining corrective action to be taken on various types of errors generated by the system and resolving these errors.
  4. Invoice Verification: Accurately and timely complete invoice verification functions.
  5. Customer Communication: Deal tactfully with people in a wide variety of situations to convey a favorable corporate image.
  6. Urgent Requests: Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner.
  7. Process Improvement: Identify areas of opportunity and utilize skill/knowledge to suggest improvements.
  8. Analytical Skills: Demonstrate analytical and detail-oriented skills with effective time management.
  9. Customer Budget Management: Understand the Customer's relocation budget in accordance with Relocation Policy, and the standard operating procedures.
  10. Client Support: Provide direction/information to clients and service providers as required to ensure excellent coordination/execution of work with minimal disruption.
  11. Administrative Support: Assist General Inquiries team with miscellaneous CAF Member communication and perform various administrative tasks to support the Contact Centre.
Requirements
  1. Education: College graduate or equivalent work experience.
  2. Knowledge: Knowledge in relocation, residential real estate, residential mortgages, legal or banking is an asset.
  3. Experience: 1-2 years' experience with the processing of client claims.
  4. Customer Support: Previous experience in a customer support role through a contact center.
  5. Language Skills: Bilingualism is preferred.
  6. Soft Skills: Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required. Team player who is able to work with minimal supervision in a fast-paced environment.
  7. Communication Skills: Good interpersonal and communication skills. Superior customer service skills and orientation.
  8. Problem-Solving Skills: Ability to maintain professionalism at all times under stressful situations. Strong organizational skills. Ability to plan and manage work under time constraints, without direct supervision.

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