Bilingual Disability Claims Specialist

3 weeks ago

Ottawa, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a highly skilled Bilingual Disability Claims Specialist to join our team at Royal Bank of Canada. As a key member of our team, you will be responsible for assessing and managing individual disability claims, ensuring they are reviewed fairly, processed accurately, and paid on time.

Key Responsibilities
  • Assess and approve claims based on policy contracts
  • Deliver top-tier client service while managing reputational risk
  • Handle a high volume of claims, calculate payments, and support clients in returning to work
  • Make timely decisions, explain them clearly, and resolve issues with clients and partners
  • Strategically manage legal, financial, and reputational risk
  • Maintain detailed records and follow all necessary procedures
  • Prioritize tasks and manage your workload efficiently to meet deadlines
  • Develop strong relationships with clients and key partners to facilitate recovery and return to work
  • Protect sensitive information and ensure confidentiality
  • Work effectively with your team and others throughout the claims process
Requirements
  • Post-secondary education or college diploma completed, and minimum 2 years of Disability claims case management experience
  • Preferred background in healthcare, finance, or a related field
  • Bilingualism (English and French) required
  • Strong communication skills—both verbal and written in English and French
  • Excellent problem-solving and decision-making skills
  • Basic math skills with a solid understanding of financial information
  • Ability to manage multiple tasks and stay organized
  • Exceptional client service and phone skills, with the ability to handle conversations empathetically
  • Ability to work independently from home with good time management, a private workspace, and reliable internet access
  • Proficiency in Microsoft Outlook, Excel, and Word
  • Strong analytical thinking and a risk-management mindset
What We Offer
  • A Total Rewards program that includes flexible benefits, work/life balance, and career development programs
  • Competitive pay and high-earning potential
  • All the tools, training, and team support you need to grow your career
  • Flexible work/life balance options
  • Sophisticated RBCI software tools to boost your productivity
About Us

At Royal Bank of Canada, we strive to be our best, embrace forward-thinking, and work together to deliver trusted advice. We are dedicated to helping our clients thrive, supporting our communities, and achieving shared success.

We are committed to supporting flexible work arrangements when and where available.

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