Customer Service Representative

3 weeks ago


Edmonton, Alberta, Canada Fantasyland Hotel Full time

Reservations Agent

The Reservations Agent is responsible for handling incoming reservations calls and ensuring seamless guest experiences at the Fantasyland Hotel.

Key Responsibilities:

  • Manage reservations for the Fantasyland Hotel and respond to incoming calls in a timely and professional manner.
  • Provide guests with accurate information regarding room rates, amenities, and packages offered by the hotel.
  • Print daily arrivals lists and verify for errors, packages, room blocks, duplicate bookings, and any discrepancies.
  • Process deposits, prepare confirmation letters and registration cards, and perform other duties as required.
  • Additional responsibilities may be assigned.

Required Qualifications:

  • Experience in customer service and reservation-related fields.
  • Excellent communication and problem-solving skills.
  • Proficient in Microsoft Office programs, including Word, Excel, and Outlook.
  • Ability to work in a fast-paced office environment.
  • Must be able to pass a basic security clearance.

Terms of Employment:

  • This is a part-time position requiring a flexible schedule with the ability to work evenings, weekends, holidays, and shift work.


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