Customer Service Representative
4 weeks ago
Job Summary:
The Fantasyland Hotel is seeking a highly skilled and customer-focused Lobby Ambassador to provide exceptional service to our guests. As a key member of our team, you will be responsible for creating a warm and welcoming atmosphere, ensuring that every guest feels valued and cared for.
Key Responsibilities:
- Provide personalized assistance to guests, responding to their needs and preferences.
- Manage information and make arrangements to ensure a seamless guest experience.
- Assist with luggage storage and provide guidance on hotel amenities and attractions.
- Help guests with inquiries and resolve any issues in a professional and courteous manner.
- Collaborate with other departments to ensure excellent guest service.
- Develop and maintain a local area guide to enhance the guest experience.
Requirements:
- 1-2 years of customer service experience, preferably in a hotel setting.
- Excellent communication and interpersonal skills, with a positive and friendly attitude.
- Ability to work flexible hours, including weekends and holidays.
- Comfortable wearing a themed costume and standing for long periods.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and development.
- A competitive compensation package.
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