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Guest Experience Associate

2 months ago


Abbotsford, British Columbia, Canada Vancouver Full time

Position Summary

As a Guest Experience Associate, you'll play a vital role in ensuring a positive and memorable experience for every attendee at our exciting events. This is a part-time, hourly, event-based position offering the opportunity to be part of a dynamic team in a fast-paced environment.

Your Responsibilities:

  • Warmly greet and assist guests upon arrival, verifying tickets, identification, or passes.
  • Maintain order and safety within designated seating areas, ensuring smooth crowd flow.
  • Provide exceptional customer service by addressing guest inquiries and resolving any issues promptly and efficiently.
  • Contribute to a positive and enjoyable atmosphere for all attendees.

Qualifications:

  • Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
  • Availability to work evenings, weekends, and holidays, with a typical start time around 5:30 PM.
  • Ability to safely lift up to 35 pounds.
  • Physical stamina to stand for extended periods, walk, reach, and bend throughout your shift.
  • Fluency in English, both written and spoken; additional language skills are a valuable asset.
  • Eagerness to learn and manage various programs related to event operations, including emergency response, crowd control, lost children procedures, and alcohol service protocols.
  • A First Aid certificate is an advantage.

Vancouver is a vibrant and diverse city, and we strive to create a workforce that reflects the richness of our community. We value unique perspectives, ideas, and creativity that contribute to a welcoming, inclusive, respectful, collaborative, and enjoyable work environment.