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Food Service Director

2 months ago

Toronto, Ontario, Canada Twisted Food Concepts INC Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Twisted Food Concepts INC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Operational Excellence
    • Determine the type of services to be offered and implement operational procedures to ensure seamless execution.
    • Balance cash and complete balance sheets, cash reports, and related forms to maintain financial accuracy.
    • Conduct performance reviews to assess employee performance and provide constructive feedback.
    • Cost products and services to optimize profitability and minimize waste.
    • Enforce provincial/territorial liquor legislation and regulations to ensure compliance.
  • Leadership and Supervision
    • Negotiate arrangements with suppliers for food and other supplies to secure the best deals.
    • Negotiate with clients for catering or use of facilities to drive revenue growth.
    • Participate in marketing plans and implementation to promote the restaurant and attract new customers.
    • Leading/instructing individuals to develop their skills and knowledge.
    • Address customers' complaints or concerns to ensure exceptional customer service.
  • Computer and Technology Knowledge
    • Electronic cash register management to streamline transactions.
    • MS Access, MS Excel, MS Office, MS Outlook, and MS Windows proficiency to manage administrative tasks.
    • Point of sale system management to track sales and inventory.
  • Security and Safety
    • Basic security clearance to ensure a secure work environment.
  • Work Conditions and Physical Capabilities
    • Fast-paced environment with tight deadlines to manage multiple tasks.
    • Work under pressure to maintain a high level of productivity.
    • Repetitive tasks to ensure consistency and quality.
    • Handling heavy loads to maintain a safe and efficient work environment.
    • Physically demanding tasks to ensure the restaurant runs smoothly.
    • Attention to detail to maintain high standards of quality and service.
    • Combination of sitting, standing, walking to maintain a healthy work-life balance.
    • Standing for extended periods to ensure customer satisfaction.
    • Large workload to manage multiple tasks and responsibilities.
    • Overtime required to meet business demands.
  • Personal Suitability
    • Accurate and reliable to maintain high standards of quality and service.
    • Client focus to ensure exceptional customer service.
    • Dependability to maintain a high level of productivity.
    • Efficient interpersonal skills to communicate effectively with colleagues and customers.
    • Excellent oral communication to provide clear and concise instructions.
    • Excellent written communication to maintain accurate records and reports.
    • Flexibility to adapt to changing business demands.
    • Organized to prioritize tasks and manage multiple responsibilities.
    • Reliability to maintain a high level of productivity and quality.
    • Team player to collaborate with colleagues and achieve business goals.
  • Support for Newcomers and Refugees
    • Participates in a government or community program or initiative that supports newcomers and/or refugees.
    • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster.
    • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.
  • Support for Youths
    • Participates in a government or community program or initiative that supports youth employment.
  • Support for Veterans
    • Participates in a government or community program or initiative that supports Veterans.
  • Support for Indigenous People
    • Participates in a government or community program or initiative that supports Indigenous people.
    • Offers mentorship, coaching, and/or networking opportunities for Indigenous workers.
    • Develops and maintains relationships with indigenous communities, indigenous-owned businesses, and organizations.
    • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
    • Facilitates access to Elders who can offer support and guidance to Indigenous workers.
  • Support for Mature Workers
    • Participates in a government or community program or initiative that supports mature workers.
  • Supports for Visible Minorities
    • Participates in a government or community program or initiative that supports members of visible minorities.
    • Applies hiring policies that discourage discrimination against members of visible minorities.
    • Offers mentorship programs that pair members of visible minorities with experienced employees.
    • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.