IT Operations Specialist
2 months ago
Job Summary:
WBM Technologies is seeking a highly skilled IT Operations Specialist to join our Managed Services team. As a key member of our team, you will be responsible for providing exceptional technical support to our growing list of clients.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and live chat.
- Troubleshoot and resolve technical issues related to IT operations, including hardware, software, and network issues.
- Collaborate with internal teams to ensure seamless delivery of IT services.
- Develop and maintain strong relationships with clients to ensure their technical needs are met.
- Stay up-to-date with industry trends and best practices to continuously improve technical skills and knowledge.
Requirements:
- Excellent critical thinking and problem-solving skills.
- Great customer service skills and ability to work with diverse client base.
- Experience in an IT support capacity, preferably in a managed services environment.
- Strong knowledge of O365 and basic networking concepts.
- Certifications such as A+, Network+, Security+ are an asset.
- MS-900 and AZ-900 certifications are also an asset.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
- A competitive salary and benefits package.
- A chance to work with a leading technology company in Western Canada.
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