IT Operations Specialist

2 months ago


Saskatchewan, Canada WBM Technologies Full time

Job Summary:

WBM Technologies is seeking a highly skilled IT Operations Specialist to join our Managed Services team. As a key member of our team, you will be responsible for providing exceptional technical support to our growing list of clients.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and live chat.
  • Troubleshoot and resolve technical issues related to IT operations, including hardware, software, and network issues.
  • Collaborate with internal teams to ensure seamless delivery of IT services.
  • Develop and maintain strong relationships with clients to ensure their technical needs are met.
  • Stay up-to-date with industry trends and best practices to continuously improve technical skills and knowledge.

Requirements:

  • Excellent critical thinking and problem-solving skills.
  • Great customer service skills and ability to work with diverse client base.
  • Experience in an IT support capacity, preferably in a managed services environment.
  • Strong knowledge of O365 and basic networking concepts.
  • Certifications such as A+, Network+, Security+ are an asset.
  • MS-900 and AZ-900 certifications are also an asset.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.
  • A chance to work with a leading technology company in Western Canada.


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