Customer Service Sales Consultant

1 week ago

Mississauga, Ontario, Canada KUKA Full time

Job Summary

KUKA is seeking a highly skilled Sales and Customer Support Specialist to represent the company's Customer Service (CS) aftermarket products and services to new and existing General Industry accounts, Tier-1 suppliers, and Automotive accounts.

Key Responsibilities

  • Effectively present CS aftermarket products and services to new and existing customers.
  • Frequently travel to customer sites to sell CS products and services, including contracts, hardware, software, training, engineering services, and onsite support.
  • Identify potential new accounts, customers, contacts, and new market opportunities.
  • Develop and maintain long-term business relationships between KUKA Robotics and Integrators, System Partners, and End-user Customers.
  • Generate accurate and technically correct quotations of the CS product portfolio and ensure customers are informed of service rates, part prices, and service product offerings.
  • Cooperate with CS Managers to ensure qualified resources are identified to achieve successful completion of service orders.
  • Review purchase orders for accuracy, authorization, and supporting documentation.
  • Verify customer and order information against previously obtained information for accuracy.
  • Maintain accurate and complete data in Salesforce/SAP/other IT systems, including Asset Information, Competition Information, Lead Information, Opportunity Status, and Quote Information.
  • Work collaboratively with the Sales/IM/CS team to determine service sales strategies for individual customer accounts.
  • Provide feedback to Sales/IM Team and CS team to improve customer relationships.
  • Monitor quotes, sales, and project status to track aftermarket sales performance and ongoing project activities.
  • Monitor the competition's products and services and notify management of benchmarks, such as pricing and technical advantages.
  • Ensure capture of repeat/renewal business by proactively offering recommended Spare Parts, Field Service, Service Contracts, Software, Engineering, and Training throughout the life cycle of each robot.
  • Forecast aftermarket sales volumes and assist in strategic planning activities.
  • Adhere to the Quality System and participate in continual improvements.
  • Understand and follow safety regulations and identify safety concerns.
  • Support the Finance department in the payment process.

Requirements

  • Associate or Bachelor's degree and three years of related experience and/or training or equivalent combination of education and experience.
  • Excellent knowledge of the fundamentals of customer service for face-to-face and phone contact with customers and prior experience using Salesforce, SAP, or similar Customer Relationship Management and ERP software.
  • Prior sales experience is a decisive advantage, with understanding of all phases of the sales process.
  • Results-oriented with a strong dedication to meeting customer expectations and schedules, closing capabilities, and ability to travel within the USA with frequent overnight trips.

Language Skills

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and manuals, customer RFQs, and governmental regulations.
  • Ability to write reports, business correspondence, procedure manuals, proposals, presentations, and sales arguments.
  • Ability to effectively present information and respond to questions from management, clients, and customers.
  • Ability to respond to customer complaints.
  • Ability to effectively negotiate to close sales within margin levels.

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