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Sales Consultant

3 months ago

Mississauga, Ontario, Canada Holt Renfrew Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Sales Consultant

The Sales Consultant develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Delivering extraordinary service requires each Sales Consultant to have expertise about the product in their home department and products throughout the store. Sales Consultants aspire to sell a minimum of $1MM per year and are on full commission which makes their earnings potential unlimited. Upon reaching a volume of $1MM, Sales Consultants are equipped with additional clienteling and customer development tools.

Specific responsibilities include (but are not limited to) the following:

  • Sell the entire store and wardrobe customers from head to toe
  • Develop long term customer relationships by engaging customer
  • Cultivate new customers and introduce to Holt Renfrew
  • Keep abreast of fashion and style trends and translate this information into advice for clients
  • Focus on the customer - who they are, what they like/dislike, determine needs and preferences, etc.
  • Demonstrate product and style expertise, specifically how it will help satisfy the customer's needs
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks
  • Comply with all Health & Safety policies and requirements
  • Ensure compliance with privacy policies, regulations, and cyber security measures.
  • Perform other duties, as assigned

The ideal candidate:

  • Proven ability to exceed sales targets
  • Knowledgeable of wardrobing and styling techniques
  • Expertise in establishing customer relationships which translate into sales; is empathetic
  • Skilled at the emotional aspects of a sale; connects with customers and leverages relationships
  • Highly collaborative; working with and through others in a team-oriented environment
  • Entrepreneurial, competitive, self confident, and self-motivated
  • Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
  • Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
  • Minimum of three or more years experience in a commission sales environment
  • Prior retail sales experience in a luxury environment preferred

The measures of success:

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients

conseiller(ère)-expert(e) à la vente

Afin d'offrir un service extraordinaire, chaque conseiller(ère)-expert(e) à la vente doit avoir les compétences nécessaires en ce qui concerne les produits dans son rayon d'attache ainsi que partout en magasin. Il(elle) a l'ambition de réaliser des ventes d'au moins 1 million $ par an et sera rémunéré(e) entièrement par ses commissions, représentant des gains potentiellement illimités. Lorsqu'il(elle) réalise des ventes annuelles de 1 million $, le(la) conseiller(ère)-expert(e) à la vente reçoit des outils supplémentaires de développement de la clientèle dont un ANP ainsi qu'une indemnité annuelle afin de procurer des expériences uniques à sa clientèle.

Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter :

  • Vend tous les articles du magasin et habille les clients de la tête aux pieds
  • Développe des relations à long-terme avec les clients en établissant un dialogue avec eux
  • Déniche de nouveaux clients et les introduit à l'univers de Holt Renfrew
  • Se tient au courant des tendances en fait de style et de mode, et transforme cette information en conseils pour la clientèle
  • Met l'accent sur le client - qui est-il? qu'aime-t-il-déteste-t-il? ses besoins et ses préférences? Etc.
  • Démontre ses compétences inhérentes aux produits et au style, plus particulièrement la façon dont elles permettront de satisfaire aux besoins du client
  • Réapprovisionne le stock en rayon; effectue le marchandisage visuel, des changements de prix ainsi que des tâches de soutien aux ventes connexes
  • Observe toutes les politiques et exigences en matière de santé et sécurité
  • Réalise d'autres tâches qui lui sont assignées

Le(la) candidat(e) idéale) possède :

  • La capacité éprouvée à dépasser les objectifs de ventes
  • La connaissance des techniques d'élaboration de garde-robe et de stylisme
  • L'acuité à établir des relations avec les clients qui se traduisent par des ventes; est empathique
  • Une habileté à gérer les aspects émotionnels inhérents à la vente; établit des liens avec la clientèle et met à profit ses relations
  • Une attitude hautement collaborative; aime travailler avec les autres et par leur entremise dans un environnement axé sur le travail d'équipe
  • Un esprit entrepreneurial, concurrentiel, confiant et automotivé
  • La capacité de travailler dans un environnement évoluant rapidement qui nécessite un haut niveau d'habiletés multitâches avec un minimum de supervision
  • L'habileté à composer avec un horaire variable dépendant des besoins du client, qui comprend les soirs, les week-ends et les congés
  • Au moins 3 ans d'expérience dans un environnement de vente à la commission
  • De l'expérience antérieure dans l'industrie de la vente au détail de luxe de préférence

L'évaluation du succès :

  • Contribution aux objectifs financiers
  • Objectifs individuels liés à la réalisation des objectifs du service
  • Rétroactions des clients internes et externes

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.