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Guest Services Supervisor

3 months ago

Banff, Alberta, Canada AccorHotel Full time

Company Overview

At AccorHotel, we strive to provide an unparalleled hospitality experience, ensuring that both our guests and employees feel valued and welcomed.

We embrace a diverse workforce, welcoming individuals from various backgrounds who come together to create memorable experiences in a stunning environment.

Position Overview

The Front Desk Supervisor is responsible for overseeing the Guest Services team while performing the duties of a Guest Services Agent. This role is essential in maintaining efficient front desk operations and ensuring high levels of guest satisfaction.

Key Responsibilities

  • Greet guests and visitors in the lobby, gather their information, and assist in room selection based on their preferences.
  • Deliver exceptional, courteous, and timely service that exceeds guest expectations.
  • Train and mentor new team members, providing continuous feedback for improvement.
  • Foster a positive and motivating team atmosphere, ensuring adherence to hotel standards.
  • Quickly address guest issues by collaborating with Housekeeping and service staff to find solutions.
  • Act as the primary point of contact for guest concerns, addressing issues professionally and efficiently.
  • Work closely with management to ensure seamless front office operations, troubleshooting problems as they arise.
  • Coordinate special requests and VIP accommodations, ensuring all departments are informed.
  • Perform Guest Services Agent duties and other responsibilities as assigned by management.
Qualifications
  • Minimum of 3 years of experience in hotel front desk operations.
  • At least 1 year of supervisory experience.
  • Flexible availability to work various shifts.
  • Proficient in Microsoft Outlook, Excel, and Word.
  • Familiarity with Opera is a plus.
  • Strong problem-solving abilities.
  • Attention to detail, even in high-pressure situations.
  • Highly organized with the ability to manage multiple tasks effectively.
  • Demonstrated leadership skills with a passion for team development.
Additional Benefits
  • Complimentary meals provided in the staff cafeteria during shifts.
  • Access to an Employee Travel Program.
  • Discounts on hotel dining, spa services, and golf memberships.

Commitment to Inclusion & Diversity

At AccorHotel, we believe in creating an inclusive environment where every employee feels valued and empowered to express their true selves. Our diverse workforce reflects the global community we serve, and we are dedicated to continuous improvement in our efforts to foster inclusion.


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