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Lead Infrastructure Systems Analyst
3 months ago
Wesgroup Properties, a family-owned enterprise established in British Columbia over six decades ago, has evolved into one of Western Canada's foremost private real estate firms, boasting a diverse portfolio that encompasses both residential and commercial properties. With ownership and management of over 3.8 million square feet of commercial and multi-family real estate, Wesgroup has successfully constructed more than 7,000 homes across 100 communities. Our development pipeline is robust, with plans to expand our portfolio to over 5 million square feet in the next five years. Our operations are fully integrated, covering land acquisition, construction, finance, design, marketing, sales, leasing, and property management. We pride ourselves on our forward-thinking approach and are committed to conducting business in alignment with our core values of adaptability, accountability, relationship-building, and consistently adhering to The Golden Rule.
PROFILE SUMMARY
As Wesgroup prepares for significant growth in the coming years, we are in search of a dedicated, motivated, and seasoned Lead Infrastructure Systems Analyst to contribute to our vision.
The Lead Infrastructure Systems Analyst will play a crucial role in the analysis, design, support, and maintenance of both on-premises and cloud-based infrastructure, which includes networking, virtualization, physical hardware, and applications. In this position, you will work closely with various stakeholders to gather requirements, develop infrastructure solutions, and ensure the seamless operation of hardware, software, and network components.
This position will report directly to the Manager of Infrastructure.
KEY ACCOUNTABILITIES
- Infrastructure Support:
- Monitor, document, triage, troubleshoot, and respond to incoming requests related to technical infrastructure, including networking, hardware, Office 365, Azure, and AWS, through various communication channels.
- Address tier 2 and tier 3 technical support requests, collaborating closely with Support and Service Delivery teams, and liaising with vendors as necessary.
- Performance Optimization:
- Monitor and analyze infrastructure performance, proactively identifying potential bottlenecks, security vulnerabilities, or system failures. Propose and implement solutions to enhance efficiency and security.
- Documentation and Knowledge Sharing:
- Develop comprehensive documentation of infrastructure systems, including configurations, procedures, and troubleshooting guidelines. Ensure knowledge transfer and accessibility to relevant teams.
- Disaster Recovery and Business Continuity:
- Assist in the development, coordination, and execution of disaster recovery and business continuity plans to ensure data integrity and the availability of critical systems during unforeseen events.
- JML (Joiners, Movers, & Leavers) Support:
- Provide senior-level support for all JML processes, including the provisioning, installation, and configuration of all devices. Proactively propose and implement process improvements to enhance efficiency.
- Project Support:
- Offer support for internal projects and initiatives where applicable. Collaborate with cross-functional teams to drive successful project outcomes.
- Training and Mentorship:
- Provide ongoing training and support to users and team members of all skill levels, ensuring a knowledgeable and empowered workforce.
QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- 5 years of hands-on experience in technical support and infrastructure management.
- Certificate, Diploma, or Degree in a computer-related field or equivalent technical support experience.
- Proficiency in troubleshooting PC hardware issues, with a proven track record of repairing desktops and laptops.
- Experience in software installation, patch management, and system updates on desktops and laptops.
- Proven ability to troubleshoot network, software, and printing problems.
- Strong knowledge of:
- Windows 10, Windows 11, and MAC OSX environments
- Microsoft AD, Microsoft Entra AD, Microsoft M365, Microsoft Intune
- Microsoft Server
- VMware
- Switching, Routing, and Firewalls
- Office 365 Administration
- Microsoft Azure Administration
- SharePoint Administration
- Computer Networking
- Excellent interpersonal, communication, and relationship-building skills.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Proven ability to manage time and effectively prioritize numerous projects.
- Strong organizational skills.
EXPECTED COMPENSATION
- The expected salary range for this role is $90,000 - $100,000 per annum. Actual offered salary will depend on individual experience, qualifications, geographic location, market conditions for the role, and internal equity.
- Annual Bonus Program - Wesgroup also offers a competitive Annual Bonus Program that is intended to financially reward eligible employees for their contribution to the Company's financial and overall success.
WHAT WE OFFER
- A competitive compensation package with robust and extensive health benefits.
- A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the President, providing opportunities to participate in group workouts, team sports, company-wide social events, and other initiatives that foster Wesgroup's culture.
- The Wesgroup Store, stocked with amazing name-brand apparel and items to purchase using points earned for milestones, participation, and exceptional performance.
- A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs. Wesgroup also covers the cost for all employees to attend two fitness classes per week at partnering fitness facilities to promote wellbeing.
- Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including paid days off to volunteer your time each year and give back to our communities.
- Stocked kitchens with healthy (and not-so-healthy) snacks, fresh fruit and veggies, sparkling water, premium coffees, and teas with a wide range of dairy alternatives to support your daily caffeine needs.
- A brand-new, beautifully designed office downtown with incredible views of the ocean and North Shore mountains.
HOW TO APPLY
If you are interested in exploring this exciting opportunity to join one of Western Canada's largest real estate companies, please visit our website and apply with your resume and cover letter today. We thank all applicants for their interest; however, only those selected for follow-up will be contacted.
