Disability Case Manager

3 weeks ago

Brantford, Ontario, Canada Cowan Insurance Group Full time
Disability Case Manager Job Description

Cowan Insurance Group is seeking a skilled Disability Case Manager to join our team. As a Disability Case Manager, you will be responsible for the proactive management of short-term disability and accommodation claims. Your primary goal will be to deliver timely, professional, and responsive service to our clients.

Key Responsibilities:
  • Review medical, functional/cognitive, employment, and contractual information of new and ongoing claims to determine initial and ongoing entitlement for benefits in accordance with client policies.
  • Proactively manage claims through identification of appropriate cost-effective measures to assist employees with their recovery and return to work.
  • Effectively communicate verbal and written decisions (approvals or declines) to all stakeholders.
  • Maintain regular professional contact with clients regarding employee claim status.
  • Develop and execute comprehensive case management plans, including implementation of return-to-work programs and accommodation within the workplace.
  • Respond to inquiries from claimants, employers, physicians, lawyers, and internal business partners.
  • Ensure all case management notes and records are accurately documented and maintained.
  • Work collaboratively and communicate clearly and professionally with coworkers.
  • Participate in Return to Health team meetings.
  • Participate in case conference calls or meetings with clients upon request – some travel may be required.
  • Provide education and support to employers on disability management best practices and AODA requirements.
  • Coordinate Medical Consultant discussions and referrals for file reviews, as required.
  • Professionally resolve employee or client complaint/concerns and service issues.
  • Attend occasional client meetings, which may include travel.
Requirements:
  • Post-secondary diploma or degree in an area of health or behavioral sciences.
  • Minimum of 3 years short/long-term disability claims management experience.
  • Worker Compensation claims and process (WSIB or other similar provincial boards) experience considered an asset.
  • Proficient keyboarding and computer skills, including Word and Excel.
  • Strong attention to detail and sound judgment, ethics, and integrity.
  • Highly driven and self-motivated.
  • Strong customer service and caring attitude.
  • Exceptional decision-making, analytical, and problem-solving skills.
  • Demonstrated organizational skills and ability to juggle multiple demands to achieve priorities and required results.
  • Demonstrated ability to tackle contentious situations and negotiate positive results.
  • Proven ability to work collaboratively in a team environment.
  • Superior written and oral communication skills, including professional business writing in English; French language is an asset.
About Cowan Insurance Group:

Cowan Insurance Group is a Canadian-owned and operated, leading independent insurance brokerage and consulting operation. We provide real value to our clients through our insurance and risk management solutions, retirement, group benefits, disability management, and international benefits programs for employee groups. We also offer wealth and asset management, as well as financial and succession planning services to individuals and specialize in property, casualty, and credit insurance.

We approach disability management with a holistic view and our success comes from our strong collaborative and functional approach to case management. Our award-winning workplace culture is driven by integrity, and we value our employees' passion, drive, and creativity. We believe in our employees' potential and offer learning opportunities and mentoring to help them grow.

We offer a competitive salary, comprehensive benefits plan, company-matched Retirement Savings Plan, company-paid training and development courses, community involvement, and a hybrid work environment. If you are interested in this opportunity, please apply. This position is subject to appropriate background checks that may include credential, employment, credit, criminal, and reference checks. We are an Equal Opportunity Employer and select candidates based on individual qualifications, knowledge, and experience, without regard to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, handicaps, age, marital status, family status, or the receipt of public assistance or record of offenses.

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