Disability Case Manager

4 weeks ago


Brantford, Ontario, Canada Cowan Insurance Group Full time

Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. We're seeking a Disability Case Manager to proactively manage short-term disability and accommodation claims, delivering timely, professional, and responsive service to our clients.

Key Responsibilities:

  • Review medical, functional/cognitive, employment, and contractual information of new and ongoing claims to determine initial and ongoing entitlement for benefits in accordance with client policies.
  • Proactively manage claims through identification of appropriate cost-effective measures to assist employees with their recovery and return to work.
  • Effectively communicate verbal and written decisions (approvals or declines) to all stakeholders.
  • Maintain regular professional contact with clients regarding employee claim status.
  • Develop and execute comprehensive case management plans, including implementation of return-to-work programs and accommodation within the workplace.
  • Respond to inquiries from claimants, employers, physicians, lawyers, and internal business partners.
  • Ensure all case management notes and records are accurately documented and maintained.
  • Work collaboratively and communicate clearly and professionally with coworkers.
  • Participate in Return to Health team meetings.
  • Provide education and support to employers on disability management best practices and AODA requirements.

Requirements:

  • Post-secondary diploma or degree in an area of health or behavioral sciences.
  • Minimum of 3 years short/long-term disability claims management experience.
  • Worker Compensation claims and process (WSIB or other similar provincial boards) experience considered an asset.
  • Proficient keyboarding and computer skills, including Word and Excel.
  • Strong attention to detail and sound judgment, ethics, and integrity.
  • Highly driven and self-motivated.
  • Strong customer service and caring attitude.
  • Exceptional decision-making, analytical, and problem-solving skills.
  • Demonstrated organizational skills and ability to juggle multiple demands to achieve priorities and required results.
  • Demonstrated ability to tackle contentious situations and negotiate positive results.
  • Proven ability to work collaboratively in a team environment.
  • Superior written and oral communication skills, including professional business writing in English; French language is an asset.

About Us:

Cowan Insurance Group is a Canadian-owned and operated company, proud to have been named one of Canada's Best Managed Companies since 2012. We partner with leading national and international insurance companies to deliver insurance and risk management solutions to businesses, organizations, and individuals.

What We Offer:

  • Competitive salary.
  • Participation in our comprehensive benefits plan on day one – no waiting period.
  • Company-matched Retirement Savings Plan.
  • Company-paid training and development courses.
  • Community involvement.
  • Hybrid work environment.


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