Service Delivery Manager

2 months ago


Sudbury, Ontario, Canada PepsiCo Full time

About the Role

The Service Delivery Manager contributes to the success of PepsiCo by driving service excellence, improving operational efficiency, and leading a high-performing team.

Key Responsibilities

  • Ensure all routes are executed and every stop is serviced daily, maintaining high service levels and customer satisfaction.
  • Implement and enforce gate scan procedures and daily manifests to ensure accuracy and compliance.
  • Meet or exceed productivity targets and cost per unit (CPU) goals, driving business growth and profitability.
  • Develop and maintain strong relationships with customers, understanding their business needs and delivering tailored solutions.
  • Build and maintain a skilled and motivated team, providing coaching, development, and training to enhance capabilities.
  • Implement and enforce safe work practices, ensuring a safe and healthy work environment.
  • Manage regulatory compliance, ensuring adherence to all relevant laws and regulations.

Requirements

  • Bachelor's Degree in a relevant field.
  • Previous supervisory experience, preferably in a consumer packaged goods environment.
  • Ability to work a flexible schedule, including early mornings, evenings, and weekends.

About PepsiCo

PepsiCo is a global leader in the food and beverage industry, committed to delivering high-quality products and exceptional customer experiences. Our team is passionate about innovation, sustainability, and making a positive impact on the world.



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