Service Delivery Manager

1 month ago

Sudbury, Ontario, Canada PepsiCo Full time
Overview

The Service Manager plays a pivotal role in PepsiCo Beverages Canada's success by driving service excellence, improving productivity, and leading our people. This position contributes to the company's competitive advantage by selling our service, enhancing cost efficiency, and fostering a culture of excellence.

Responsibilities

Key Responsibilities and Accountabilities:

  • Ensure all routes are serviced daily, guaranteeing every stop is covered.
  • Adhere to gate scan procedures and daily manifests to maintain operational efficiency.
  • Achieve productivity targets and cost per unit (CPU) goals.
  • Meet service level objectives by delivering exceptional customer experiences.
  • Develop individual and organizational capabilities to drive business growth.

Technical Skills

  • Forecast labor needs, staff, and schedule work to optimize productivity.
  • Capture and track critical performance data to meet time and quality standards.
  • Understand customer business needs and balance gesture requirements with 'cost to serve' standards.
  • Teach and build our service advantage.
  • Coach and develop team members through route rides and audits.
  • Teach safe work practices to prevent vehicle accidents and injuries.
  • Manage regulatory compliance, including Driver Qualification Files, hours of service, Vehicle Condition Report, and hazmat.

Leadership Behaviors

  • Leverage understanding of key business drivers to achieve results.
  • Set and measure productivity and service targets to drive accountability and execution.
  • Maintain focus and overcome obstacles to meet goals and commitments.
  • Provide coaching and development to build current and future capability.
  • Understand interdependencies across functions and build partnerships to reach win-win solutions.
Qualifications
  • Bachelor's Degree.
  • Previous supervisory experience preferred.
  • Previous consumer packaged goods experience preferred.
  • Ability to work a flexible schedule, including early mornings, evenings, and/or weekends.

The Company

PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we're excited about the future. We take chances. Together, we dare to make the world a better place.

Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you're invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day.

A career at PepsiCo means working in a culture where everyone's welcome. Here, you can dare to be yourself. No matter who you are or where you're from, you can influence the people around you and the world at large. By showing up, you'll have the opportunity to learn, develop, and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet.

We're a company that's committed to making a difference. We're passionate about creating a better future for our customers, our communities, and our planet. Join us in our mission to make a positive impact and create a better world for everyone.

  • Delivery Specialist

    1 week ago

    Sudbury, Ontario, Canada Northern Uniform Service Full time

    Company OverviewNorthern Uniform Service is an independent, family-owned company serving the food and manufacturing sectors with uniform rental, mats, and related services.We pride ourselves on our culture of caring about our employees and living by our values:Keep your promises.Be fair.Tell the unvarnished truth.Respect each other.Do the right thing.We...

  • Route Delivery Specialist

    4 weeks ago

    Sudbury, Ontario, Canada Northern Uniform Service Full time

    DELIVERY AND SERVICE SPECIALIST ROLEWe are seeking a reliable and customer-focused individual to join our team as a Delivery and Service Specialist. As a key member of our operations team, you will be responsible for delivering our products to customers in a timely and professional manner.Key Responsibilities:Deliver products to customers in a safe and...

  • Route Delivery Specialist

    1 month ago

    Sudbury, Ontario, Canada Northern Uniform Service Full time

    Delivery and Service Specialist OpportunityWe are seeking a reliable and customer-focused individual to join our team as a Delivery and Service Specialist. As a key member of our operations team, you will be responsible for delivering our products to customers in a timely and professional manner.Key Responsibilities:Deliver products to customers in a safe...

  • Service Delivery Manager

    1 month ago

    Sudbury, Ontario, Canada Abell Pest Control Full time

    A Career of Excellence in Pest ControlAt Abell, we're committed to innovation and excellence in our services. Our team is dedicated to providing top-notch pest control solutions that meet the evolving needs of our customers. As a key member of our team, you'll play a vital role in driving our success.Key Responsibilities:Manage the day-to-day operations of...

  • Service Delivery Specialist

    3 weeks ago

    Sudbury, Ontario, Canada CANADA INC. Full time

    Service Delivery Specialist Job DescriptionWe are seeking a Service Delivery Specialist to join our team at CANADA INC.! As a key member of our logistics team, you will be responsible for delivering and picking up messages, parcels, and other items by hand. This role requires professionalism in customer service, as well as the ability to work independently...

  • Service Delivery Manager

    4 weeks ago

    Sudbury, Ontario, Canada PepsiCo Full time

    Service Manager Role OverviewThe Service Manager plays a pivotal role in PepsiCo Beverages Canada by driving service excellence to gain a competitive edge, improve cost and productivity, and lead our people.Key ResponsibilitiesMajor Tasks, Key Responsibilities, and Key Accountabilities:Ensure all routes are run and every stop is serviced daily.Adhere to gate...

  • Delivery Driver

    3 weeks ago

    Sudbury, Ontario, Canada CANADA INC. Full time

    We are seeking a qualified Delivery Driver to join CANADA INC. as a Courier Service Driver. The ideal candidate will have a strong focus on customer service and be able to effectively manage their time to meet tight deadlines.Responsibilities:Deliver and pick up messages, parcels, and other items by hand.Operate and drive automobiles, vans, and light trucks...

  • Food Service Supervisor

    2 hours ago

    Sudbury, Ontario, Canada Ontario Public Service Full time

    Job Title: Food Service Supervisor - Correctional FacilityAbout the JobWe are seeking a skilled Food Service Supervisor to join our team at the Ontario Public Service. This is a permanent, full-time position that offers a competitive salary and benefits package.Key ResponsibilitiesSupervise food service staff in a correctional facility settingEnsure...

  • "Customer Service Delivery Associate"

    2 weeks ago

    Sudbury, Ontario, Canada John Lewis Partnership Full time

    Key ResponsibilitiesAs a Customer Delivery Driver, you will be the face of Waitrose & Partners, providing exceptional customer service and ensuring a seamless delivery experience.Deliveries:Deliver groceries to customers in a safe and timely manner.Ensure accurate and efficient delivery of customer orders.In-Store Support:Assist with stock control and...

  • Service Delivery Expert

    2 months ago

    Sudbury, Ontario, Canada beBee Professionals Full time $32,000 - $48,000

    Customer Service Representative RoleWe are seeking a skilled Customer Service Representative to provide exceptional service to our customers in Greater Sudbury, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and services, addressing...

  • Automotive Delivery Specialist

    1 month ago

    Sudbury, Ontario, Canada Maslack Supply Limited Full time

    Are you a skilled driver looking for a new challenge? We have an exciting opportunity for an Automotive Delivery Specialist to join our team at Maslack Supply Limited.Key Responsibilities:Prepare and complete orders for delivery, verifying invoices to ensure accuracy.Examine the condition of merchandise at delivery or prior to accepting delivery, and ensure...

  • Automotive Delivery Specialist

    4 weeks ago

    Sudbury, Ontario, Canada Maslack Supply Limited Full time

    Are you a skilled driver seeking a new challenge? We have an exciting opportunity for an Automotive Delivery Specialist to join our team at Maslack Supply Limited.Key Responsibilities:Prepare and complete orders for delivery, verifying invoices to ensure accuracy.Examine merchandise condition at delivery or prior to acceptance, ensuring customer...

  • Furniture Delivery Professional

    1 month ago

    Sudbury, Ontario, Canada The Brick Full time

    About the RoleThe Brick is seeking a highly motivated and customer-focused Delivery Driver to join our team. As a key member of our delivery team, you will be responsible for ensuring timely and efficient delivery of products to our customers.ResponsibilitiesPerform pre-trip inspections of vehicles to ensure they are in good working conditionInspect and load...

  • Route Delivery Associate

    2 weeks ago

    Sudbury, Ontario, Canada Maslack Supply Limited Full time

    Discover an exciting opportunity as a Route Delivery Associate at Maslack Supply Limited in Valley East. With our thriving store team, you will have the freedom to shape your role and contribute to the growth of our company.SalaryWe offer a competitive salary that matches your skills, with a range of $60,000 - $80,000 per year, depending on experience.Job...

  • Courier Delivery Specialist

    1 month ago

    Sudbury, Ontario, Canada Purolator Full time

    Job SummaryWe are seeking a skilled Courier Delivery Specialist to join our team at Purolator. As a key member of our logistics team, you will be responsible for delivering customer packages to meet daily pick-up and delivery schedules.Key ResponsibilitiesPick up and deliver customer packages to meet daily pick-up and delivery schedulesScan packages / mail...

  • Delivery and Logistics Associate

    3 days ago

    Sudbury, Ontario, Canada CANADA INC. Full time

    CANADA INC. is seeking a skilled Delivery and Logistics Associate to join our team in this exciting opportunity.Estimated Salary: $45,000 - $60,000 per yearJob Description:We are looking for a reliable and organized individual to handle the delivery and pickup of messages, parcels, and other items by hand. As a Delivery and Logistics Associate, you will be...

  • Furniture Delivery Associate

    2 weeks ago

    Sudbury, Ontario, Canada The Brick Full time

    About the RoleThe Brick is actively seeking a Delivery Driver to join our team. As a key member of our Distribution Centre, you will be responsible for delivering furniture to our customers in a safe and efficient manner.Key ResponsibilitiesPerform pre-trip inspections of the vehicleInspect and load products safely and efficientlyLift and carry products into...

  • Iceland Delivery Specialist

    1 week ago

    Sudbury, Ontario, Canada Iceland Full time

    Job SummaryIn our dynamic and fast-paced environment, we are seeking an experienced and customer-focused Iceland Delivery Specialist. As the face of our company, you will deliver exceptional customer service while ensuring timely and efficient delivery of groceries to customers' doors. With a strong ability to work independently and as part of a team, you...

  • Courier Delivery Professional

    2 weeks ago

    Sudbury, Ontario, Canada CANADA INC. Full time

    Job Summary:CANADA INC. is seeking a skilled Courier Delivery Professional to join our team. In this role, you will be responsible for delivering and picking up messages, parcels, and other items by hand, operating and driving automobiles, vans, and light trucks, and providing customer service.Key Responsibilities:Deliver and pick up messages, parcels, and...

  • Propane Delivery Specialist

    2 weeks ago

    Sudbury, Ontario, Canada Superior Propane Full time

    Job SummaryWe are seeking a highly skilled Propane Delivery Specialist to join our team in Sudbury, Ontario. As a key member of our operations team, you will be responsible for delivering propane products to customers and ensuring the safe and efficient transportation of these products.Responsibilities:Transfer, collect, load and deliver propane product to...