Service Delivery Manager

4 weeks ago

Sudbury, Ontario, Canada PepsiCo Full time
Service Manager Role Overview

The Service Manager plays a pivotal role in PepsiCo Beverages Canada by driving service excellence to gain a competitive edge, improve cost and productivity, and lead our people.

Key Responsibilities

Major Tasks, Key Responsibilities, and Key Accountabilities:

  • Ensure all routes are run and every stop is serviced daily.
  • Adhere to gate scan procedures and daily manifests.
  • Achieve productivity targets and cost per unit (CPU).
  • Meet customary service needs and market place execution by achieving our service level goals.
  • Build individual and organizational capabilities.

Technical Skills

  • Forecast labor needs, staff for the work, and schedule tasks.
  • Capture and track critical performance data to meet all time and quality standards.
  • Understand customers' businesses and balance gesture needs with 'cost to serve' standards.
  • Teach and build our service advantage.
  • Coach and develop teams (route rides audits).
  • Teach safe work practices (vehicle accidents, injuries).
  • Manage regulatory compliance (Driver Qualification Files, hours of service, Vehicle Condition Report, hazmat).

Leadership Behaviors

  • Leverage understanding of key business drivers to achieve results.
  • Set and measure productivity and service targets to drive accountability and execution.
  • Maintain focus and overcome obstacles until goals and commitments are met.
  • Provide coaching and development to build current and future capability.
  • Understand interdependencies across functions and build partnerships to reach win/win solutions.

Qualifications

  • Bachelor's Degree.
  • Previous supervisory experience preferred.
  • Previous consumer packaged goods experience preferred.
  • Ability to work a flexible schedule, including early mornings, evenings, and/or weekends.

About PepsiCo

PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we're excited about the future. We take chances. Together, we dare to make the world a better place.

Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you're invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day.

A career at PepsiCo means working in a culture where everyone's welcome. Here, you can dare to be yourself. No matter who you are or where you're from, you can influence the people around you and the world at large. By showing up, you'll have the opportunity to learn, develop, and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet.

We're a company that's always looking to the future, and we're excited to have you join us on this journey.

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