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Application Specialist/Engineer
2 months ago
Job Summary
We are seeking a highly skilled and experienced Application Specialist/Engineer to join our Customer Sales Support Centre (CSSC) team at Grundfos GmbH. As a key member of our team, you will be responsible for providing technical support and assistance to our customers, as well as preparing quotations and proposals.
Key Responsibilities
- Provide commercial and technical assistance to customers through various channels, including telephone, email, live chat, and face-to-face interactions.
- Support sales teams by handling tenders and projects, including providing dimensions, specifications, calculations, and solutions for operation and maintenance issues.
- Manage, coordinate, and administer low-to-medium complexity project and service proposals from bid/no bid approval through to submittal of the bid to the client.
- Ensure a smooth handover of successful proposals to the project delivery team.
- Follow up on customer interactions within set Service Level Agreements (SLAs).
- Process special orders and inquiries in coordination with suppliers.
- Provide first customer contact resolution on inquiries and decide on the further processing of business transactions based on defined processes.
- Provide pumping and system troubleshooting support to customers.
- Provide standard pricing, quotations, delivery information, and support order entry.
- Communicate, collaborate, and provide support related to product segments or 3rd party suppliers where local problem-solving is not available.
- Assist and coordinate technical training for front-line staff.
- Promote digital tools towards customers using templates (GPC, GXS, MyGrundfos, Extranet, Chat).
Requirements
- Ability to communicate in French and English (speaking, reading, and writing).
- Associate's or Bachelor's Degree in Engineering or equivalent work experience.
- Experience of 1-2 years as an estimator or a similar position, including opportunity and quotation management with a technical background and experience within any of the following: Pumps, HVAC, Engineered To Order, Building Management Systems, etc.
- Good communication and networking skills, together with the ability to build good and trusting relationships with both internal and external stakeholders.
- Demonstrated working knowledge with Microsoft Office; experience using SAP (CRM/SD) would be beneficial.
- Previous experience within customer services and relevant administrative experience, organizational skills, and accountability with the customer.
- Knowledge of business structure, products, and key market needs to create a good customer-centric experience.
- Ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames.
- Experience in delivering projects within a technically complex and diverse environment on time, cost, and quality.
- Experience in successfully engaging different groups of stakeholders in difficult and complex situations.
What We Offer
- Continuous learning and development opportunities to help discuss and steer your long-term Grundfos career path.
- Inclusive, trusting environment guided by six core values.
- Flexible working hours and up to 3 days' additional paid leave for volunteering of your choice.
- Annual bonuses, health insurance, parental support, internal well-being consultants, and programs.
- Access to the modern Grundfos Academy to pursue further both personal and professional development.
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
