Transportation Operations Manager

4 days ago


Etobicoke, Ontario, Canada Access Information Management Full time
Job Summary

We are seeking a highly skilled Transportation Supervisor to join our team at Access Information Management. As a key member of our operations team, you will be responsible for leading our transportation specialists and ensuring the efficient execution of our transportation processes.

Key Responsibilities
  • Workforce Leadership: Provide daily oversight of transportation operations to ensure high levels of service, production, and quality metrics are achieved. Plan staffing levels to ensure adequate coverage. Responsible for training, recruiting, counseling, coaching, and writing reviews. Process and approve payroll, time off requests, and exceptions. Communicate effectively with frontline staff regarding change procedures, initiatives, and program rollouts. Audit compliance and help in corrective action as necessary.
  • Dispatching: Responsible for creating highly optimized service routes that ensure on-time and cost-effective delivery services to our clients. Monitor daily delivery routes for compliance to routing solutions.
  • Operational Excellence, Standards & Compliance: Tracks progress of routes daily. Ensures routing technology is used and routes are executed as designed. Manages scanning platform to include proper usage, route ID configurations, exception code usage, and proper care of equipment. Accountable for variances to plan for all route performance.
  • Fleet Management: Work closely with outsourced vendors to maintain fleet in prescribed manner. Establish and manage proper workflow to ensure daily, weekly, and monthly reporting and requirements are met.
  • Safety and Security Administration: Ensure safety and security procedures are adhered to pursuant to Company Operating Standards.
  • Administers Required Safety, Compliance, and Regulatory Training:
Requirements
  • Education: High school diploma or equivalent required. 2 or 4-year college degree preferred.
  • Experience: A minimum of 3 years of supervisory experience necessary, including hiring, training, writing performance appraisals, administering the disciplinary process. At least 5 years of work experience in a service industry required. Prior experience with customer interaction is required.
  • Certifications, Licenses, Credentials: CDL preferred.
  • Knowledge, Skills, and Abilities: Experience leading a multi-stop dispatch management environment and managing drivers in daily route compliance. Experience using 'mapping' software to develop, analyze, and audit driver routes. Ability to adhere to and enforce all security procedures. Advanced experience using Outlook, MS Excel, and MS Word. Experience importing and exporting data from various systems. Takes personal accountability in owning Problems-Solutions-Results... never passes the buck. Strong organizational skills; self-starter; work under pressure with limited supervision. Excellent verbal and written communication skills. Ability to work collaboratively in a team environment. Ability to direct and lead others in a professional manner.


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