Junior Solution Consultant, SC Academy

4 weeks ago

Old Toronto, Ontario, Canada Servicenow Full time
Company Overview

At ServiceNow, we harness technology to create a better world for everyone, driven by our dedicated team. We operate swiftly because the world demands it, and we innovate uniquely for our clients and communities. By joining ServiceNow, you become part of a dynamic group of innovators who possess a relentless curiosity and a passion for creativity. We believe that your best contributions arise when you thrive in your personal life and share your distinct skills, which is why we strive to support that. Together, we aspire to achieve great things, helping each other realize both individual and collective ambitions. The future is bright, and it begins with you.

With over 7,700 clients, we proudly serve around 85% of the Fortune 500 and are honored to be recognized as one of FORTUNE's 100 Best Companies to Work For and among the World's Most Admired Companies.

Discover more about our culture on the Life at Now blog and hear firsthand from our employees about their experiences at ServiceNow.

If you feel you may not meet every qualification listed but are genuinely excited about the opportunity, we encourage you to apply. At ServiceNow, we are dedicated to fostering an inclusive environment where all voices are acknowledged, valued, and respected. We welcome candidates from diverse and non-traditional backgrounds, as we believe that skills and experiences are transferable, and a strong desire to achieve great things makes for exceptional candidates.

Role Overview

At ServiceNow, we embody both visionaries and implementers, leaders and collaborators. We recognize the potential of individuals to accomplish remarkable feats, and we work collectively to achieve our goals—whatever they may be. Our primary motivation is to develop products—and a company—that will transform the way people work.

The Solution Consultant Academy provides talented individuals with a direct pathway into one of the most exciting, challenging, and fulfilling roles in technology sales. This program is designed to attract, nurture, and retain high-potential individuals with the aim of cultivating future leaders in Solution Consulting across ServiceNow.

Program Goals

The 6-month SC Academy initiative will equip you for a successful career in Solution Consulting. This opportunity involves collaboration with Solution Consulting leaders at ServiceNow, immersive on-the-job training, and comprehensive exposure to various aspects of company operations. Participants will benefit from accelerated professional growth, world-class mentorship, and unique networking opportunities throughout the organization. An exceptional Solution Consultant will be regarded by clients as a trusted advisor and viewed by sales as the pivotal player in the deal.

Key Responsibilities

  • Engage in ServiceNow workflow training, sales and product demonstration education, and gain insights into information technology.
  • Collaborate with the ServiceNow community and the SC Sales team to comprehend our technology solutions and facilitate support transitions into sales.
  • Present and demonstrate technology solutions to address client challenges.
  • Respond to product features and technical inquiries from clients, channel partners, and ServiceNow colleagues.
  • Leverage tools and education through mentorship and hands-on training to excel in pre-sales and share best practices.

Training Components

  • ServiceNow Foundations, Solutions, and Application Enablement
  • Demo training
  • Value Selling
  • ITIL training
  • RFP Proposal & Knowledge Management
  • Demo Data, Scripts & Builds
  • SC Enablement & Content Management
  • Technical Writing
  • Business Value Consulting
  • Program Management
Candidate Qualifications

To thrive in this role, we seek individuals who possess:

  • 1-3 years of experience, including internships, professional roles, or consulting backgrounds.
  • A willingness to learn new technologies and workflows.
  • A proven ability to influence and consult on decisions and strategies.
  • Strong interpersonal skills and a customer-centric mindset.
  • Effective presentation and communication skills (both verbal and written).
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

At ServiceNow, we prioritize flexibility and trust in our distributed work environment. If you require a reasonable accommodation to complete any part of the application process, or if you are limited in your ability to access or use this online application process and need an alternative method for applying, please reach out to us for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may need to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any necessary export license or other approvals required by the U.S. Government.

Please be aware that fraudulent job postings and scams are increasingly common. Ensure you are applying through the official ServiceNow Careers site for genuine job postings.

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