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SC Academy Associate Consultant

3 months ago

Toronto, Ontario, Canada ServiceNow Full time
Job Overview

At ServiceNow, we embody a blend of innovation and collaboration, striving to empower individuals to achieve remarkable outcomes. Our mission is to create transformative products and a company culture that revolutionizes workplace dynamics.

The Solution Consultant Academy is tailored for ambitious individuals seeking a dynamic career in technology sales. This program is crafted to attract, nurture, and retain high-potential talent, establishing a robust pipeline for future leaders in Solution Consulting.

Program Objectives

This comprehensive 6-month SC Academy initiative is designed to equip you for a thriving career in Solution Consulting. Participants will engage closely with Solution Consulting leaders, undergo extensive on-the-job training, and gain broad exposure to various operational facets of the company. The program offers accelerated professional growth, exceptional mentorship, and unique networking opportunities within the organization. A successful Solution Consultant is recognized by clients as a trusted advisor and by sales teams as a pivotal contributor to the success of deals.

Key Responsibilities

  • Engage in ServiceNow workflow training, sales demonstrations, and foundational education in information technology.
  • Collaborate with the ServiceNow community and the SC Sales team to deepen understanding of our technology solutions and facilitate the transition to sales support.
  • Present and showcase technology solutions to effectively address client challenges.
  • Respond to inquiries regarding product features and technical specifications from customers, channel partners, and ServiceNow colleagues.
  • Leverage tools and educational resources through mentorship and hands-on training to excel in pre-sales activities and share best practices.

Training Components

  • Foundational ServiceNow training, Solutions, and Application Enablement
  • Demonstration training
  • Value Selling methodologies
  • ITIL framework training
  • RFP Proposal & Knowledge Management
  • Demo Data, Scripts & Builds
  • SC Enablement & Content Management
  • Technical Writing skills
  • Business Value Consulting
  • Program Management fundamentals

Qualifications

To thrive in this role, candidates should possess:

  • 1-3 years of relevant experience, including internships or professional roles in consulting.
  • A willingness to learn new technologies and workflows.
  • A proven ability to influence and consult on decisions and strategies.
  • Strong interpersonal skills with a customer-centric focus.
  • Effective presentation and communication skills, both verbal and written.

We encourage candidates from diverse backgrounds to apply, as unique experiences enrich our team. Your willingness to dream big makes you an exceptional candidate.

Work Environment

ServiceNow embraces a flexible work culture, assigning work personas based on the nature of roles. Learn more about our approach to distributed work.

Equal Opportunity Commitment

ServiceNow is committed to fostering an inclusive workplace. All qualified applicants will be considered for employment without regard to any protected characteristics.

Accessibility Accommodations

We strive to provide an accessible experience for all candidates. If you require assistance during the application process, please reach out for support.

Export Control Compliance

For positions involving access to controlled technology, ServiceNow may need to obtain export control approval from relevant authorities.