Senior Claims Analyst
4 weeks ago
Company: Co-operators
Department: Claims
Employment Type: Hybrid Work Model
Language: This role operates in English.
Opportunity Overview:
As a key player within the Co-operators group, we recognize the significance of your expertise. Our commitment extends not only to our clients but also to our employees, as we understand that the foundation of our organization lies in our people. We foster an environment where intelligent, inquisitive, and collaborative individuals can thrive, bringing their passion and dedication to work each day. We prioritize the well-being of our staff, ensuring they are motivated to safeguard Canadian businesses and the communities we serve.
Our Claims Management Team is in search of a proactive individual with a comprehensive technical background. Leveraging previous experience along with established corporate philosophies, policies, and standards, the successful candidate will manage a varied portfolio of commercial liability and specialty lines claims, including professional liability. The ideal candidate will exhibit exceptional communication and relationship-building abilities, along with the capacity to mentor and guide other claims personnel in their areas of expertise.
Key Responsibilities:
- Initiating and investigating claims as assigned within the designated authority, providing oversight and direction to adjusters, appraisers, and legal representatives to ensure that adjusting and litigation processes progress efficiently.
- Analyzing and interpreting insurance policy language and loss data.
- Maintaining an extensive understanding of insurance coverage, settlement techniques, procedural guidelines, investigative methodologies, and effective negotiation skills.
- Reporting on reserve losses and expenses in accordance with established protocols.
- Collaborating and maintaining strong relationships with the underwriting team, providing risk information as necessary.
Success Factors:
- A commitment to delivering exceptional client experiences through positive and engaging interactions, embracing accountability to achieve meaningful outcomes.
- Aligning daily actions with the company's purpose, vision, and values, even in challenging situations.
- Supporting and guiding colleagues through changing circumstances while encouraging the exploration of new opportunities and innovations.
- Valuing collaborative dialogue, recognizing that diverse perspectives lead to more innovative and effective solutions.
Qualifications:
- A minimum of 5-10 years of claims experience, particularly with complex multi-line claims.
- Proven experience managing commercial property, liability, equipment breakdown, and professional liability claims is essential.
- Familiarity with Guidewire in a paperless claims environment is advantageous.
- CIP, FCIP, or progress towards designation is required.
Additional Information:
- This role requires meticulous attention to detail and a high level of mental focus for extended periods.
- You will provide support to clients experiencing personal or financial losses, necessitating a high degree of confidentiality and discretion.
- Attendance at mediations, settlement conferences, and court proceedings may be required.
Benefits:
- Engage in challenging work that allows you to contribute your expertise, creativity, and passion in impactful ways.
- A comprehensive total rewards package, including competitive salary, bonuses, paid time off, pension, and benefits.
- A holistic approach to well-being, encompassing physical and mental health programs along with flexible work options.
- The opportunity to collaborate within an inclusive team that inspires each other to explore and achieve potential.
- A commitment to supporting the social, environmental, and financial well-being of the communities we serve.
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