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Culinary Operations Supervisor

2 months ago

Ottawa, Ontario, Canada Tim Hortons #101853 Full time
Position Overview

As a Food Service Supervisor at Tim Hortons #101853, you will play a crucial role in overseeing the daily operations of our food service department. Your leadership will ensure that our culinary team delivers exceptional quality and service to our valued customers.

Key Responsibilities
  • Work Scheduling: Develop and implement effective methods to meet work schedules and ensure smooth operations.
  • Staff Supervision: Lead and coordinate the activities of staff responsible for food preparation and portioning.
  • Training: Provide comprehensive training to staff on job responsibilities, sanitation standards, and safety protocols.
  • Resource Management: Estimate the necessary ingredients and supplies for meal preparation to maintain efficiency.
  • Quality Assurance: Ensure that all food and service offerings meet established quality control standards.
  • Budgeting: Prepare and manage budget forecasts and cost estimates for food service operations.
  • Customer Relations: Address and resolve customer complaints or concerns in a professional manner.
  • Record Keeping: Maintain accurate records of stock levels, repairs, sales, and wastage.
  • Reporting: Prepare and submit detailed reports regarding food service operations.
  • Order Management: Compile food order summaries for the chef to ensure timely meal preparation.
  • Culinary Knowledge: Possess a strong understanding of the establishment's culinary offerings.
  • Tray Assembly Supervision: Oversee the assembly of food trays to ensure accuracy and presentation.
  • Delivery Oversight: Supervise the delivery of food trolleys to ensure prompt service.
  • Work Schedule Establishment: Create and manage work schedules for staff to optimize productivity.
Personal Attributes
  • Client Focus: Demonstrate a strong commitment to customer satisfaction.
  • Interpersonal Skills: Exhibit efficient communication and interpersonal skills.
  • Adaptability: Show flexibility in handling various tasks and challenges.
  • Team Collaboration: Work effectively as part of a team.
  • Proactive Approach: Take initiative in problem-solving and operational improvements.
Job Details
  • Employment Type: Permanent
  • Work Language: English
  • Weekly Hours: 37.5 hours